Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.
We’re looking for an experienced Product Technical Support Engineer to join our team and help us build our modern service management platform. This is a position based out of our Bangalore office. We offer competitive pay to employees and practical benefits for their whole family.
If this sounds interesting to you, read on.
What you’ll do (responsibilities)
We’re looking for experienced individual contributors who’ve worked on large-scale products before, and we expect you to ramp up quickly and help us launch our products.
- Helping customers troubleshoot and resolve technical issues through various channels.
- Providing solutions or workarounds for technical issues.
- Keeping detailed records of support cases and solutions.
- Explaining technical issues and solutions clearly to non-technical users.
- Working with other technical teams to resolve complex problems.
- Testing new features and updates and providing feedback.
- Overseeing system performance and performing routine maintenance.
What we’re looking for (qualifications)
We do not require any formal qualifications, but we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility towards their work.
- Experience: 3-5 years of experience in a technical support role, preferably within the SaaS industry.
- Technical Skills: Strong understanding of web technologies (HTML, CSS, JavaScript), APIs (REST, SOAP), and database management (SQL).
- Scripting: Familiarity with shell scripting in linux or windows power shell.
- Cloud Computing: Knowledge of cloud platforms such as AWS or Azure and understanding of how cloud infrastructure supports SaaS products.
- Problem-Solving: Demonstrated ability to analyze complex technical issues and develop practical solutions under pressure.
- Customer Focus: Strong customer service orientation with a passion for delivering high-quality support and fostering positive customer relationships.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely.
