Let Atom field L1 employee queries so you can focus on mission-critical projects
Turnkey AI Assistant
Upload all the knowledge documents you have at hand - company wikis, policy docs, FAQs - and add Atom to public channels so it can learn your context and start answering instantly
Provides help via channels and DMs
Atom can answer questions, provide updates and raise requests via public channels or DMs, depending on your employee's needs.
Guides employees to the right solutions
Atom can fetch services from a catalog based on an employee's conversation and guide them to raise a request right from Slack/Microsoft Teams
Atom learns from historical Slack and Microsoft Teams conversations, service catalogs, Notion pages and company wikis to instantly answer any FAQ your employees might have.
This way, your team don't have to step in to help employees reset passwords or fill out a form for a new laptop or download their payslip
With Atomicwork, employees no longer have to figure out where or what request they need to be raising to get help fast.
Atom learns your service catalog so it can guide your employees to the right solutions right inside Slack or Microsoft Teams. If Atom doesn't have the right answer, employees can raise a request so an agent from your team can step in.
When employees raise complex requests that need an agent's help, resolution sometimes takes longer than it should because of response delays in both ends.
Atom delivers updates and responses to both the agent and the requester, speeding up the ticket resolution cycle and making sure both parties are always up-to-date. Employees don't even have to remember ticket numbers; they can just ask Atom!
Empower your employees with all of the information they will need ahead of potentially high-volume moments like new technology implementation or tax season.
Teams can set up Atomicwork journeys with scheduled comms, assigned tasks, and automated actions to manage employee experience occasions. Atom will notify employees and guide them through the entire journey.
