AI copilot
A copilot for your service teams
Agentic service management assistance so your IT and HR teams can take back their time and focus on strategic work.
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Agentic service management assistance so your IT and HR teams can take back their time and focus on strategic work.
Request demoMake it easy for your service teams to delegate their work so they can focus on high-leverage tasks
Help employees help themselves with answers and fully-automated solutions right inside Slack and Microsoft Teams.
Atom AI Agents suggest actions and attributes, summarizes requests, and provides writing assistance, right when the IT team needs it.
Automate repeatable tasks and workflows across your enterprise tech stack.
Accelerate productivity and efficiency across your service teams with Atom AI Agents
Help employees help themselves, with Atom's support. Atom can answer questions and provide solutions, freeing up your service teams to focus on strategic work.
Atom can also deliver updates, announcements and nudges so you can craft employee experiences, from hire to retire.
AI support for your agents whenever they need it. Whether it's smart routing features that route requests to the right teams and agents or guidance on the next best action, or writing assistance, Atom AI Agents are designed to step in and handle requests autonomously and handover with contextual assistance to service desk agents, if they cannot.
For example, Atom AI Agents can identify similar incidents and notify admins for fast action and minimal disruptions.
Smart reporting capabilities for modern service teams so that everyone has all the information they need to make informed decisions. Service teams can report on requests, incidents, problems, changes and even Atom's performance so they can work more efficiently.
Atom AI Agents identify similar incidents and proactively alerts IT admins so they can act fast and minimize disruptions.
Atom AI Agents intelligently route request to the right workspace, team and agent, without requiring setup or guidance.
Atom summarizes request interactions, including employee sentiment, so new agents jumping in can get upto speed fast.
Atom AI Agents update their knowledge automagically by learning from public channel conversations
Atom AI Agents learn from existing requests and user context to find the most suited agent, category, asset and other attributes.
Tasks are automatically generated for problems, based on existing incidents and known problems.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
