Most ITSM platforms give your team AI features to help them work faster. Atomicwork gives you an AI Workforce that handles the incident lifecycle itself — clustering related alerts, recommending root cause based on similar past incidents, and routing pages to the right on-call engineer — so your team focuses on the incidents that actually need a human.

Atomicwork syncs with monitoring tools like Datadog, PagerDuty, incident.io, and New Relic, plus vulnerability scanners like Rapid7 — pulling everything into one place instead of forcing your team to triage across five different dashboards.

Yes. You set your own incident thresholds and can manually promote any incident to a major incident — the AI Workforce handles the routine clustering and triage, but your team decides when something needs to jump the queue.

Through Teams and Slack. Once an incident is promoted, your team gets notified where they already work, so they can acknowledge and kick off the response workflow immediately.

Your AI Coworkers surface root cause recommendations based on similar past incidents and what actually resolved them — not a generic playbook, but patterns from your own incident history.

Atomicwork is built with enterprise-grade security and compliance, including SOC 2, GDPR, HIPAA, CSA STAR, ISO 42001, and CASA alignment.

No — Atomicwork routes pages to the right on-call engineer directly in Slack or Teams, working alongside your existing alerting and on-call setup rather than replacing it.