Modern ITSM for educational institutions

Deliver exceptional student and faculty experiences with AI.

Achieve digital excellence at your institution

With learners quickly embracing digital learning methods and online courses, it’s critical to run an efficient IT operations and support center.

Enhance student engagement

Provide quick support to learners via a conversational interface—whether they need help in registering for classes or getting device access.

Improve service delivery

Deliver fast resolutions and knowledgeable help with Atomicwork when students and faculty reach out to your IT service desk.

Boost staff productivity

Ease student onboarding and access provisioning tasks for your campus staff so that they can focus on offering great student experiences.

How a modern ITSM solution elevates faculty and student experiences

Always-on, instant assistance for students and staff

While students may have a ton of queries on examination schedules or campus facilities, your faculty may need assistance with accessing test records or the latest curriculum. Our conversational AI assistant, Atom, is available 24/7 to provide instant answers to students, guardians, and faculty. You can also segregate and customize Atom for different departments to offer seamless self-service experiences.

Accelerate service fulfilment with automation

Don’t let your campus IT staff drown in repetitive tasks like collecting the required information from students or staff or initiating approval processes. Create detailed service forms, configure SLAs, and automate ticket assignment and approval workflows on Atomicwork for faster resolutions.

Support multi-department faculty services

Bring all payroll, admin, finance, and IT services that you extend to your faculty and staff on one enterprise-grade platform. You can create separate workspaces for the different functions and build custom workflows to ease the approval and access management for your teaching staff.

Everything you need for effective retail operations

Conversational AI assistant

Support your retail staff with instant help anytime.

Request management

Organize internal requests across your retail store.

Retail infra incident management

Identify, prioritize, and resolve retail IT incidents with ease.

In-store asset management

Track and manage IT assets used in your retail store.

Automated retail workflows

Drive faster resolutions with intelligent automation.

Essential CRM integrations

Bring all your retail apps together in one place for quick actions.

Everything you need for effective campus service management

Atomicwork covers all of your campus ITSM needs in one integrated, AI-powered platform.

AI-powered assistant

Support your students, faculty, and staff with instant and accurate help anytime.

Request management

Categorize and organize internal requests across various departments effortlessly.

Incident management

Resolve incidents quickly—whether it’s a laptop or Wifi access issue.

Asset management

Manage student or staff laptops, tablets, or mobile phone access from one place.

Automated workflows

Drive faster resolutions for student and staff requests with AI-powered automation.

Vital LMS integrations

Bring all your learning systems and apps together for seamless experiences.

More resources on modern ITSM

Focusing on vanity IT support metrics?
Here are the top IT service desk and support metrics IT leaders that you should be measuring instead.
AI in IT
How to leverage AI for incident management
AI in incident management is all about enhancing efficiency and transforming user experience.
Employee experience
AI at the service of the employee
AI can contribute significantly in employee success. Find out how from Jim Stroud.

See Atomicwork in action now.

Connect with our team of experts and find out how you can deliver modern IT service management