Modern Request Management
Streamlined request and service management
Fulfill employee requests autonomously, reduce manual work and deliver faster resolutions, with agentic service management.
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Fulfill employee requests autonomously, reduce manual work and deliver faster resolutions, with agentic service management.
Book a demoFulfill employee requests autonomously, reduce manual work and deliver faster resolutions, with agentic service management.
Book a demoThe only thing your employees need to remember is to seek help from Atom
Employees can access Atom, in the flow of their work, through Slack, Teams, email and the browser and choose between chat, video and voice support for their service needs.
Atomicwork's AI Agents understand the context of each request, ensuring it reaches the appropriate team promptly, reducing resolution times.
Implement role-based access controls, ensuring employees only access services relevant to them, maintaining data security and compliance.
Help your service teams implement best practices and turn them into employee habits
Atomicwork’s Universal Agent resolves routine queries before they reach your team - surfacing contextual answers, triggering smart workflows, and routing only what truly needs attention.
Set up a unified service catalog and connect your knowledge management tools so agents handle categorization, prioritization, and routing. This way, your IT team can focus on high-impact work, not low-level triage.
Eliminate bottlenecks by letting Atom handle approvals automatically—based on mapped policies and workflows you define.
Configure once, and Atom routes approvals to the right decision-makers in Slack or Teams—so service delivery never waits on email follow-ups again.
Provide instant resolution for frequently encountered IT issues through preconfigured AI workflows. All your end users have to do is just ask Atom and Atom will reset Azure AD and Okta passwords, provision licenses, add users to GitHub repositories, remotely install Intune apps and more!
IT admins can choose to setup these preconfigured skills, customize their own service request workflows through Atomicwork or use AI Agents to handle their workflows.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.
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Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork covers all of your service request management needs from open to closed.
Resolve. Relax. Repeat.
Leverage AI and reduce end-user frustration by having Atom summarize conversation threads during request creation.
Employees can add context to service requests by attaching relevant documents, or images to fast-track the support process.
Keep your employees and agents notified of updates, replies and approvals in the flow of their work through Slack and Teams.
Prioritize incoming issues by category, source, and channel so your service teams set the right expectations.
Add additional context to your requests by creating custom attributes that can be used to manage your requests.
Empower enterprise teams to manage their requests with private workspaces, custom settings and workflows.
