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Switched from servicenow

We looked at many solutions, but none came close to replacing ServiceNow—until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business.

David Williamson, CIO
david williamson
Chief Information Officer
Switched from servicenow

We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Ryder Hampton, Head of Technology and Enterprise Services
Ryder Hampton
Head of Technology
Switched from JSM

With Atomicwork, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace

Karthik Chakkarapani
SVP, Corporate Operations, and CIO
Switched from JSM

The ROI on deploying Atomicwork has been incredible. Unlike Jira Service Management, it allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time shipping updates.

Chad Ghosn, Global CIO and CTO
Chad Ghosn
Global CIO and CTO
Switched from Freshworks

With Atomicwork, everyone—whether in HR, IT, or Finance—was finally speaking the same language, using the same workflows, processes, and tools.

Syachfri Thjia, Head of Data and Technology at Catalyst Education
Syachfri Tjhia
Head of IT
Switched from JSM

From IT to Finance to HR, Atomicwork is enabling instant self-help, reducing support workloads, and streamlining ticket resolutions. This is just the beginning—exciting opportunities lie ahead to further enhance productivity and innovation, creating a smarter, more efficient digital workplace experience

Sangeeta Roy
Vice President, Strategy and Operations
Switched from JSM

Atomicwork has significantly enhanced our capabilities, particularly in automating the transition of tasks from Level 1 to Level 2 support. Previously, this required simple approvals from senior staff members. Now, both approval and execution of these tasks can be completed in less than a minute with just a few clicks.

Rinno Camilit
IT Director
Before
20%
deflection
After
65%
immediately

Atomicwork has been the gold standard of companies we work with. It makes the lives of the IT team easier

27%
ticket reduction
60%
issue deflection
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