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Editorial favorites from industry-shaping insights<3

Midyear magic: June updates you’ll feel daily

In June, we brought AI even closer to the agent experience, added powerful capabilities to workflows, improved performance tracking, and made it easier to stay in flow.

Let AI see IT: How IT teams can leverage Vision AI for intuitive end-user support

From instant troubleshooting guidance to navigating everyday tools, see how modern enterprises can put Vision AI to use for faster end-user support.

From Reactive to Proactive Support: A smarter path for service desks

Drawing from decades of real-world IT service delivery, I explore why modern service desks should rethink support systems and not just chase faster ticket resolutions.

A CIO’s guide to navigating agentic AI governance

Here are a few guidelines for IT leaders to consider for better AI agent governance as the problem of AI sprawl becomes more rampant.

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Binge on engineering BTS, customer stories, and product know-hows.

Building Atomicwork: Solving for the enterprise search problem

At Atomicwork, search isn’t just a feature—it’s the engine behind everything we build. In this episode, join our AI Product Manager, Principal Search Engineer, and Applied AI Engineer as they explore how we’re redefining enterprise search with rich context, multimodal interfaces, and intelligent data unification. Whether you're an IT leader, product thinker, or just an AI nerd—this one’s for you.

Announcing the launch of our Universal Agent | #AtomEverywhere

Today, the future of IT support 𝘴𝘱𝘦𝘢𝘬𝘴 for itself!We’ve just launched Atomicwork’s Universal Agent, now available right from your browser with built-in Voice, Vision, Chat and Work AI capabilities!This isn’t just another update; it’s a revolutionary leap toward contextual, intelligent, real-time support.

Announcing the launch of our Universal Agent | #AtomEverywhere

Transforming Digital Workplace Experience With Atomicwork | A Zuora Case Study

Transforming the digital workplace experience has been a top priority for the ZEOs at leading subscription management company- Zuora.Being a high-growth company, they did not want their workplace tools and complexities to slow them down.

Transforming Digital Workplace Experience With Atomicwork | A Zuora Case Study

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Engaging dialogues with CIOs and tech leaders on Atomic Conversations

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Engaging dialogues with CIOs and tech leaders on Atomic Conversations

Fusion'25

Join a curated forum of 100+ CIOs, digital transformation, and business technology leaders.

Gartner IT Symposium/Xpo™ 2025 conference

The Mental Health conversation IT support teams have been waiting for

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Access unparalleled insights on AI in IT from industry reports and guides.

Make the ROI case for ITSM transformations

Service management transformations don’t happen in isolation. You need to rally across teams to align them with your technology roadmap. This guide is for busy IT leaders to build a strong and credible RoI business case.

Your essential guide to choosing the right ITSM software in 2025

Find out how you can evaluate and narrow down ITSM platforms that places agentic AI at the heart of its capabilities.

State of AI in IT 2025 Report

Get a snapshot of global AI adoption in IT. Learn what your peers are doing and where you need to be investing.

A CIO’s guide to navigating agentic AI governance

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