Sept 24
San Francisco
Okta Ventures invests in Atomicwork for secure, agentic AI-powered IT support. Learn more ->
Give support teams and AI agents easy access to organizational context for hyper-personalized end-user support.
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Universal Context is Atomicwork’s AI-native, interconnected, continually updated repository that provides contextual intelligence on your users, their devices, software, support interactions, your network infrastructure, and more in real time. This unified, graph-like layer enables better reasoning, smarter workflows, and compliant systems across your entire IT organization.
Reduce the back and forth between your employees and support teams or AI agents with complete context on user queries for faster and more personalized support.
Cut back resolution times and simplify change and problem management processes with a clear view of asset and user dependencies.
With clear visibility into your IT devices and their related risks and vulnerabilities, you can spot threats earlier and secure your IT infrastructure.
Consolidate end-user attributes like role, organization, location, and manager along with permissions and entitlements data to get the full picture of who is asking for a particular service, what they’re allowed to do, and what information they already have.
Get a unified view of devices, software, and services. Plus, their ownership, health, configuration, and relationships for IT teams to assess an incident or change impact, enforce guardrails, and fix issues right the first time.
Own a master record of user intent, request history, sentiment, and linked tickets for both AI agents and humans to have complete context on requests. Layer in data from trusted, official sources to improve deflection rates and ease handoffs.
Improve employee productivity, business efficiency, and overall business performance with the Atomicwork platform
Correlating user intent and workspace policies clearly, Universal Context clearly understands what your end-users need help with and routes the queries to the right service desk—be it IT, HR, Finance, or Payroll related.
Atom reasons with your organizational policies on SLAs, service catalogs, workflows, change windows, and routing for governed automation and auditable decisions.
Atom, our Universal Agent, analyzes support conversations, historical resolutions, official knowledge sources to offer contextual guidance for service agents—complete with summary, root cause analysis, and next-best actions.
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Provide instant answers and resolutions in an employee’s flow of work via their browser, Slack, Teams, or email via chat, voice and vision capabilities.
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Simplify service management processes like incident, change, request or problem management on one, AI-native platform.
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Automate repetitive and routine tasks with end-to-end business workflows to free up your service teams.
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Engineering the right data can work as valuable context for your ITSM workflows and support to be faster and smarter.
Why enterprise knowledge graphs are needed to give AI agents the context they need for intelligent and high-quality employee support.
At Atomicwork, search powers everything we build. Join our experts as they explore redefining enterprise search with context, multimodal interfaces, and intelligent data unification.
We looked at many solutions, but none came close to replacing ServiceNow—until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.
