Sept 24
San Francisco
Case study
Announcing Atomicwork's AI workforce platform Read more ->
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Give support teams and AI Coworkers easy access to organizational context for quick resolutions.
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Universal Context is Atomicwork's AI-native, interconnected, continually updated layer that provides contextual intelligence on your users, their devices, software, support interactions, your network infrastructure, and more in real time. This unified, graph-like layer enables AI Coworkers to understand requests, not just respond to them.
When Atom already knows who's asking and what they've dealt with before, the back and forth disappears. The work starts.
Cut back resolution times and simplify change and problem management processes with a clear view of asset and user dependencies.
With clear visibility into your IT devices and their related risks and vulnerabilities, you can spot threats earlier and secure your IT infrastructure.
Know the ‘who’ and ‘what’ behind every request with user context along with permissions and entitlements data.
Get unified asset context from devices, installed apps, and services at your fingertips for faster impact analysis and resolutions.
Access support request context from ticket history, user sentiment, and official vendor sources for smarter deflection by AI agents.
Improve employee productivity, business efficiency, and overall business performance with the Atomicwork platform
Universal Context helps AI Coworkers correlate user intent and workspace policies to route employee queries—whether it’s IT, HR, Finance, or Payroll related—to the right service team.
Atom reasons with your organizational policies on SLAs, service catalogs, or routing for governed automation and auditable decisions.
Coworkers use the history, the resolutions, the patterns, so your IT team arrives at every conversation one step ahead.
"We looked at many solutions, but none came close to replacing ServiceNow, until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business."
"The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently."
"Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone, whether in HR, IT, or Finance, is finally speaking the same language, using the same workflows, processes, and tools."
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
"With Atomicwork’s modern service management and agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows, all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace."
Support in the flow of work
End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities.
Learn moreUnified context management across the enterprise
Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips.
Learn moreAgentic enterprise automations
Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive.
Learn moreSupport in the flow of work
End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities.
Learn moreUnified context management across the enterprise
Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips.
Learn moreAgentic enterprise automations
Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive.
Learn moreBUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.
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