Modern ITSM
Modern ITSM and ESM for the AI era
Transform IT and HR service delivery and drive agent productivity, without compromising on experience
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Transform IT and HR service delivery and drive agent productivity, without compromising on experience
Request demoAtomicwork helps you transform your IT Service Management without adding complexity or tech debt
IT, HR, Finance, Marketing, and other functions get their own configurable environments - while employees enjoy a unified support experience.
Arm service agents with AI-powered assist, smart routing, and contextual recommendations - so they can focus on solving, not process management.
Atomicwork’s proprietary data governance model ensures transparency, reliability, user safety, security, and traceability in every interaction.
Atomicwork’s Universal AI Agent, Atom, can provide support to employees no matter where they are - the browser, Teams, Slack, email or portal - or how they want it via video, voice and chat.
Explore more ->Improve employee productivity, business efficiency, and overall business performance with the Atomicwork platform
Help trusted information find your employees and vice versa, with integrated knowledge management.
Sync all of your enterprise knowledge systems like your HRIS, CRM and ERP as well as your KB, FAQs and policy docs with Atomicwork so your employees get the information they need, when they need it with minimum overhead.
Manage employees requests, incidents and assets from one place so your employees get contextual help they need, when they need it.
Employees can discover services relevant to them and receive personalized guidance when they need it, with minimal effort on the service team’s front.
Bring your IT teams together to rapidly respond to, resolve, and continuously learn from incidents.
IT teams don’t have to continuously monitor queues; Atom will intelligently identify incidents to notify stakeholders.
Simplify problem management for your IT team so they can focus on the problem, and not the management. Atomicwork can automatically link relevant incidents, generate a preliminary list of tasks and documents workarounds.
Empower your IT teams with rich contextual information for changes from all of your ITSM practices so they can make better decisions and minimize risk.
Maintain visibility and control across hardware, software, and digital assets. Link assets to users, incidents, and lifecycle events.
A smarter, dynamic alternative to traditional CMDBs. Atom’s context layer continuously maps relationships across people, apps, assets, and events for real-time insight and automation.
Track LoB helpdesk metrics like ticket trends, SLA adherence, resolution times, and automation impact and impact metrics like deflection, Assistant performance and employee satisfaction.
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Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Make it easy for all service management teams in your workplace to be more mindful of their time and effort
Atomicwork’s AI agents route requests to the right teams and agents, without needing an instruction booklet
When agents need a helping hand, Atomicwork’s AI Agents can suggest the next best action on a request
Atomicwork’s AI Agents can suggest related incidents for problems, generate AI tasks and even write up summaries for agents
Atomicwork’s AI Agents learn from public conversations in Slack/Teams and helpdesk history automatically
Get actionable ideas from your service desk without ever using a pivot table or opening up Excel
Identifies similar incidents and alerts IT admins so they can act fast and minimize disruptions
Model Context Protocol (MCP), introduced by Anthropic, is all set to transform AI integration across enterprise systems and here's what IT leaders should know about MCP.
We've put together a checklist (and a comprehensive guide) to simplify evaluating and purchasing the right ITSM software for your business in 2025.
In our effort to scale the deployment of AI agents for diverse enterprise service management use cases, we've developed our own version of the agentic framework. Here's how we did it.
