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Searching for knowledge articles in outdated portals is a thing of the past. A modern ITSM solution leverages GenAI and NLP capabilities to surface relevant answers for employee queries quickly from extensive knowledge sources.
Ease your IT team’s workload with AI doing all the heavy lifting. AI-powered workflows and automation can easily identify and automate mundane service management tasks that improves the efficiency of your IT agents.
Modern ITSM puts employees at the heart of its operations. It reduces the friction between end uses and IT teams by providing contextual help, quick IT support, and meaningful insights that contribute to the overall success of modern enterprise operations.
Stop sending employees to outdated support portals and their already-cluttered mail inbox to raise and track IT issues. A modern ITSM solutions offers conversational employee support by enabling employees to raise IT issues, request for access, or find instant answers to their IT queries via Slack or MS teams.
You can centralize all your knowledge sources and allow AI to power intelligent self-service that end users can access in their common collaboration platforms.
Whether it’s automating software access requests or addressing repetitive password reset issues, empower your IT team to give faster resolutions with powerful, out-of-the box and automation. Configure ITSM workflows to prioritize, approve, or assign tickets automatically using a simple drag-and-drop interface.
Give both end users and IT teams their time back to focus on more strategic work while AI does all the heavy lifting.
Track your IT team performance and measure how satisfied employees are with the support that you extend with detailed analytics and in-depth reporting capabilities within your ITSM solution. You can also find out if your conversational IT AI assistant is being actually helpful with the answers it surfaces. If not, Atom analytics can help you enrich your knowledge sources to satisfy end-user queries and reduce the support ticket volume further.
Delight employees by offering high-quality resolutions when they reach out to HR, finance or payroll teams and not just your IT team. Automate common employee onboarding or leave management workflows right on Atomicwork and run a modern enterprise service management on one integrated platform.
Record asset data, view asset relationships and simplify tracking IT assets’ lifecycles.
From request creation to closure, manage service requests effortlessly with AI.
Identify, cluster and automate incident management for swift resolutions.
Configure change approval policies and manage change processes from one place.
Our platform ensure that you meet all security and industry-level compliance standards.
Connect with essential IT and collaboration apps like Slack or Okta for contextual IT support.
