Modern Problem Management
Focus on fixes, not IT problems
Proactively identify problems so you can work on root cause analysis and minimize incident impact
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Proactively identify problems so you can work on root cause analysis and minimize incident impact
Request demoDocument problems, identify causes and fix underlying issues. Atom identifies and recommends the right incidents and root causes so you can focus on the fix!
Record the results of your root cause analysis and document workarounds against the problem context. Once an agent identifies a fix or a workaround, they can even broadcast updates to related incidents!
There are some known errors. For everything else, link problems and setup changes so you can rollout fixes.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
When a major incident leads to problem analysis, the problem’s title and description are auto-generated from incidents.
Atom can identify relevant incidents and nudge agents to create IT problems (the good kind)
Document and review workarounds with your team so you can minimize impact and disruptions
Atom can take the first spin at generating tasks so you can just review the list and assign tasks to the team
Once your team has a fix, they can just broadcast the solution to all affected requesters. No more ctrl c + ctrl v
Stay on top of top problems and incidents so your team can run into unknown unknowns, not known knowns
