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Document problems, identify causes and fix underlying issues. AI identifies and recommends the right incidents and root causes so you can focus on the fix!
All of your problem documentation in one place
Record the results of your root cause analysis and document workarounds against the problem context. Once an agent identifies a fix or a workaround, they can even broadcast updates to related incidents!
Initiate resolutions through change control
There are some known errors. For everything else, link problems and setup changes so you can rollout fixes.
Modern problems need modern problem management solutions
Slot fill information
When a major incident gives way to problem analysis, the problem’s title and description are auto-generated from incident information
Get Atom to do the grunt work
Atom can identify relevant incidents and nudge agents to create Problems (the good kind)
Root out problems
Document and review workarounds with your team so you can minimize impact and disruptions
Delegate task generation
Atom can take the first spin at generating tasks so you can just review the list and assign tasks to the team
Broadcast fixes
Once your team has a fix, they can just broadcast the solution to all affected requesters. No more ctrl c + ctrl v!
Report on problems
Stay on top of top problems and incidents so your team can run into unknown unknowns, not known knowns
FAQs
What is the main benefit of problem management?
How is a problem different from an incident?
Why choose Atomicwork for problem management?
How can I try Atomicwork?
See Atomicwork in action now.
Connect with our team of experts and find out how you can deliver modern IT service management
