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Focus on fixes, not IT problems
Proactively identify problems so you can work on root cause analysis and minimize incident impact
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A problem properly documentedis half solved
Problem identification made easy
Document problems, identify causes and fix underlying issues. Atom identifies and recommends the right incidents and root causes so you can focus on the fix!
All of your problem documentation in one place
Record the results of your root cause analysis and document workarounds against the problem context. Once an agent identifies a fix or a workaround, they can even broadcast updates to related incidents!
Initiate resolutions through change control
There are some known errors. For everything else, link problems and setup changes so you can rollout fixes.
"We looked at many solutions, but none came close to replacing ServiceNow, until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business."
"The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently."
"Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone, whether in HR, IT, or Finance, is finally speaking the same language, using the same workflows, processes, and tools."
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
"With Atomicwork’s modern service management and agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows, all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace."
A new operating model for the enterprise
Delightful support in the flow of work
End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities.
Learn moreAI Coworkers that own job roles, not just tasks.
AI Coworkers own full job roles, not just isolated tasks, so IT gets 10x the service capacity, lower cost per ticket, and faster MTTR without adding headcount.
Learn moreGovern your AI Workforce, like your people.
Manage your AI Workforce the same way you manage your people for clear ROI, round-the-clock coverage, and a hybrid workforce operating model.
Learn moreDelightful support in the flow of work
End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities.
Learn moreAI Coworkers that own job roles, not just tasks.
AI Coworkers own full job roles, not just isolated tasks, so IT gets 10x the service capacity, lower cost per ticket, and faster MTTR without adding headcount.
Learn moreGovern your AI Workforce, like your people.
Manage your AI Workforce the same way you manage your people for clear ROI, round-the-clock coverage, and a hybrid workforce operating model.
Learn moreModern problems need
modern problem management solutions
Auto generate descriptions
When a major incident leads to problem analysis, the problem’s title and description are auto-generated from incidents.
Get Atom to do your grunt work
Atom can identify relevant incidents and nudge agents to create IT problems (the good kind)
Root out problems
Document and review workarounds with your team so you can minimize impact and disruptions
AI task generation
Atom can take the first spin at generating tasks so you can just review the list and assign tasks to the team
Broadcast fixes
Once your team has a fix, they can just broadcast the solution to all affected requesters. No more ctrl c + ctrl v
Report on problems
Stay on top of top problems and incidents so your team can run into unknown unknowns, not known knowns
The main benefit of problem management is to identify and resolve the root causes of incidents, reducing their frequency and impact. This leads to improved service quality and increased customer satisfaction.
As per ITIL, an incident is an unplanned disruption to service or the failure of a service component. A problem is the underlying cause or root of one or more incidents. Learn more here.
Atomicwork is an enterprise service management platform that helps businesses bring people, processes and platforms together to provide a modern employee experience. Using Atomicwork to manage problems means that IT teams will be able to link problems with incidents, analyze performance and kickstart change control processes from one place.
Sign up for a free demo of Atomicwork and someone from our team will walk you through our product. We'll also get you set up with a limited environment to try the product.
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