IT team
Modern IT operations for enterprise service teams
Transform your IT operations with agentic AI that works alongside your team, reducing complexities while delivering contextual end-user support.
Try Atomicwork
Transform your IT operations with agentic AI that works alongside your team, reducing complexities while delivering contextual end-user support.
Try AtomicworkAtomicwork uses agentic AI to reduce support ticket volume, cut resolution times, and deliver exceptional support without adding headcount.
Automate repetitive tasks with agentic AI and make it easy for your IT teams to be more productive without compromising on the quality of support and employee satisfaction.
Answer questions in seconds, not hours. Employees get instant responses about policies, troubleshooting steps, and IT requests directly in their preferred channels.
Leverage AI to move from reactive to proactive issue detection and resolutions to minimize downtimes and run a resilient IT organization, with minimal IT intervention.
Atomicwork’s Universal AI Agent, Atom, can provide support to employees no matter where they are - the browser, Teams, Slack, email or portal - or how they want it via video, voice and chat.
Explore more ->Utilize agentic AI to learn and pull contextual responses from your knowledge base, automate request workflows, and handle specialized tasks.
Deploy AI agents to handle reset passwords or provision access in under 30 seconds with proper approvals and answer 80% of common questions without human intervention on email, browser, or common collaboration tools like Slack and Microsoft Teams.
For instance, when an employee asks, "I'm locked out of Okta," our AI assistant Atom verifies their identity, resets credentials, and sends new access details. At the same time, your IT team focuses on critical projects.
Identify potential system failures before users report them by analyzing patterns across monitoring tools, automatically creating incident tickets, and alerting on-call engineers with contextual data.
For instance, when multiple users report similar Salesforce access issues, Atom clusters these incidents, checks system status, identifies the affected app server, and triggers self-healing workflows, with humans in the loop.
Consolidate ticketing, asset tracking, and change management in a single ITSM platform that connects with Microsoft Teams, Azure AD, and Intune, eliminating the app switching between multiple tools.
Track a laptop from provisioning through deployment, link it to the employee record, manage its configuration, and schedule maintenance from one intuitive dashboard your entire team can navigate.
Spot recurring issues with AI-powered analytics, highlighting which departments generate the most tickets, what knowledge gaps exist, and where self-service can be enhanced for maximum deflection.
Discover which teams consistently struggle with VPN connections, automatically creates targeted knowledge articles based on repetitive queries, and measure how these interventions reduce tickets month-over-month.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Deploy specialized AI agents to handle different IT requests with humans in the loop and proper guardrails in place.
Build low-code or no-code workflows that span multiple systems with conditional logic, approval steps, and dynamic tasks.
Connect seamlessly to your existing tech stack with integrations for Microsoft 365, Azure AD, Intune, MS Teams, SharePoint, JIRA, and more.
We ensure that all your sensitive data is protected as per leading security standards, role-based access controls, and end-to-end encryption.
Built on a reliable architecture, our platform can support growing organizations from hundreds to thousands of employees without performance degradation.
Give IT teams an intuitive interface that requires minimal training or set up and allows personalized views for different agent roles.
