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Atomicwork for IT Teams

Run IT autonomously

Deflect service desk requests and automate repetitive processes with Atomicwork’s AI Workforce.

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AI automates service delivery, allowing IT teams to focus on high-value initiatives. Atomicwork is the only ITSM & ESM platform with an AI Workforce for autonomous service management.
EXPAND WITH AN AI WORKFORCE

Hire an AI Coworker for entire job roles, not just tasks. 

When you can offload service operations like access automation, incident management and L1 queries to AI Coworkers, your team gains coverage, capacity, and momentum.

Explore our AI Coworkers
Incident Management
Incident Ops Manager
Detects, triages, and coordinates response to incidents — including major incidents — involving third-party SaaS applications across the organization.
itsm
AGENT ASSIST
IT Support
Device Ops Manager
Diagnoses and resolves end-user hardware and OS issues across Mac and Windows devices.
itsm
employee-facing
IT Support
Access Manager
Handles application access provisioning, access reviews, and licence allocation across SaaS and internal apps.
ITSM
EMPLOYEE-FACING
IT Ops
Network Ops Engineer
Diagnoses and resolves network connectivity issues — VPN, Wi-Fi, LAN/WAN disruptions, and remote access.
ITSM
AGENT ASSIST
Security
Security Ops Manager 
Investigates security alerts, triages phishing, and executes incident containment.
ITSM
Agent ASSIST
Build your own AI Coworker
Any role. Any team. Any workspace. Describe it in a few sentences and deploy.

We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly, employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Ryder Hampton, head of technology →
Read case study →

Employees get services and support in the flow of work  

Whether it's password resets, software access requests, or application support — your end-users just ask in the daily tools they already use. Atomicwork's Universal AI Coworker handles the rest on their behalf.

Learn more →

SEAMLESSLY WORKS WITH

Get started in days, not quarters or weeks. 

Want to stay on ServiceNow or Jira Service Management but also supercharge your AI automation? Book a call with one of our experts today.

Get started with deploying Atom and AI Coworkers to automate resolutions.

Your service teams manage tickets from their existing tool.

Only pay for outcomes or AI credit use, not the platform till you migrate.

Govern the AI Workforce, like your teams.

Full visibility into what every AI Coworker is doing through a control plane so your AI Coworkers have the same accountability you expect from any team member.

3X INCREASE IN AI RESOLUTIONS IN 3 months
20% INCREASE IN roi IN 3 MONTHS
active ai Coworkers
156
roi
$1.2M
AI deflection rate
80%
SLA ADHERENCE
99.9%
Time to first response
18s
MTTR
6 min
Employee satisfaction
98%
roi
$1.8M

Scoped by design

Every AI Coworker is provisioned with least-privilege access, tied into your existing IAM — Okta, Azure AD, Agentic IGA — not a separate permission system to manage. 

Approval where it matters

Routine resolutions happen without a human in the loop. Sensitive actions — access grants, data changes, anything irreversible — route to the right person first. 

A full audit trail, not a black box 

Every action is logged and fully reviewable, so IT keeps complete visibility without needing to watch over every single ticket—while staying compliant effortlessly.

Enterprise-grade security and compliance

Learn more →
SOC 2
GDPR
hipaa
CSA STAR
ISO 42001
CASA security certification for Atomicwork compliance
casa
Microsoft
365

Frequently asked questions

What is Atomicwork?
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What IT use cases are supported?
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What are some examples of IT teams using agentic AI?
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What are the key benefits for IT teams using Atomicwork?
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Do you integrate with other enterprise apps?
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How do I try using Atomicwork?
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