Agentic Service Management 101 – Getting started with AI agents for ITSM professionals on Nov 14, 2024. Register now ->
Accelerating the shift-left approach in ITSM with AI
IT organizations have been aspiring to shift left for years with low-to-moderate success. AI can help unlock true shift left through self service and hyperautomation.
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Top 27 AI agent use cases for enterprises
Having a troop of AI agents at your disposal can help enterprises enhance service delivery and cut operational costs. We've curated the top enterprise use cases for you to get started..
Setting up Microsoft Teams as an internal ticketing system: A step-by-step guide
IT teams have realized it might be easier to use MS Teams as a ticketing system rather than set up a completely new portal. Learn how you can implement one.
Evolving from ITSM to ESM in the age of AI with Doug Tedder
True ESM needs to shift from being tools-focused to creating value for the people involved. Doug Tedder shares how in our latest discussion.
9 Essential asset management reports for modern IT teams
Here are the top IT asset management reports you should be looking at to guide your asset purchase, renewal, and maintenance decisions.
Atomicwork Monsoon Release: It’s raining features!
Our monsoon release features everything from improved agent workflows to enhanced asset management and richer enterprise integrations.
How Atomicwork uses AI to deliver contextual interactions in modern workplaces
Enterprise AI is a whole different beast. Find out how we use an ensemble AI architecture to deploy AI in the modern workplace.
The essential AI-readiness checklist for CIOs to lead enterprise transformation
A 11-point, comprehensive checklist for IT leaders to drive org-level AI-readiness.
From processes to people: Embrace modern service management to fulfill ITIL 4 principles
Taking IT support closer to end users helps you drive value to people, which is why, adopting modern service management allows you to truly fulfill ITIL 4
How AI can transform service request management
By leveraging AI in request management, IT teams can elevate end-user experiences, automate request processes, and lower costs. Find out how.
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