Just launched: State of AI in IT 2025 report, partnering with ITIL’s parent company PeopleCert and ITSM.tools. Get your copy now ->
Product
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AI Assistant
Provide instant help to your employees over Slack and Teams
Atom skills
Automate resolutions for frequently encountered issues
Automated workflows
Automate manual work and reduce support resolution time
Security and compliance
Learn about our secure approach to modern service management
Modern ITSM
Request management
Streamline IT support requests and scale employee services
Incident management
Identify, act on and resolve major and minor incidents
IT asset management
Track and manage assets through their lifecycle
IT change management
Simplify, automate and modernize IT change processes
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Explore all of the key capabilities in Atomicwork's solution
Enterprise integrations
Atomicwork + MS Teams
Deflect support questions and automate repetitive workflows
Atomicwork + Slack
Deliver Slack-based IT support and workflows to your employees
Atomicwork + Microsoft
Integrate popular MS apps for improved employee efficiency
Atomicwork + Intune
Streamline and track all asset activities in one place
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Integrate Atomicwork with your favorite apps to perform actions
What's New
Monsoon Release 2024
Everything you need to know to elevate enterprise productivity for your employees
Solutions
By Use Case
Modernize IT help desk
Leverage AI to manage and streamline service desk requests
Employee self-service
AI solution to deliver employee experience and autonomy
Automate IT workflows
Eliminate manual work and improve employee productivity
Knowledge management
Consolidate your internal knowledge from multiple sources
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Discover all AI-based solutions offered by Atomicwork
By Industry
Education
Deliver exceptional student and faculty experiences
Healthcare
Streamline clinical IT operations for superior patient care
Manufacturing
Digitally transform IT ops at production floors
Retail
Empower retail IT staff to offer exceptional CX
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Scale your IT support without scaling your IT team
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Streamline employee support and deliver delight every day
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Deliver modern internal support across departments
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AI in IT
Announcing the launch of our State of AI in IT report 2025
Go into 2025 with an informed AI strategy based on insights from 300+ IT professionals and 700+ end users.
Sajeesh Sahadevan
Building Atomicwork
Introducing agentic service management for improved enterprise productivity
AI in IT
How IT leaders can build an AI-ready organizational culture
Building Atomicwork
Atomicwork adds $3+ million in a new strategic round led by CIOs and IT leaders
Building Atomicwork
How Atomicwork transformed Ammex Corp's service management with AI
Building Atomicwork
Embracing Responsible AI Practices with the TRUST Framework
ITSM
The modern ITSM manifesto: Traditional ITSM vs modern service management
All
Product updates
IT help desk
Atomic Conversations
ITSM
Employee Experience
Building Atomicwork
AI in IT
AI in IT
The Hidden Iceberg: Tackling unseen IT workflows with agentic automation
Seamless workflows are the backbone of enterprise productivity. Agentic workflows go beyond traditional automation to optimize and improve IT processes.
ITSM
How IT teams can leverage agentic service management
In our latest webinar, we discuss all about the 'what, why, and how' of agentic service management for IT teams. Here are our key takeaways.
Building Atomicwork
Atomicwork is now Microsoft 365 certified
We adhere to Microsoft's highest security and compliance validation program for applications in the Microsoft partner ecosystem.
Atomic Conversations
How to drive value with AI: On deploying AI that actually works, with Ammex's CIO Chad Ghosn
Perspectives from Chad Ghosn, CIO and CTO of Ammex Corp, on the evolving role of AI in IT and how to pick the right AI partner.
Atomic Conversations
Sangeeta Bavi on how AI is transforming the startup ecosystem
In conversation with Sangeeta Bavi, Executive Director of the Digital Natives Program at Microsoft, on AI being a growth driver for startups.
ITSM
15 Asset management best practices for modern IT teams
Optimize your organization's IT assets across the entire lifecycle with the following best practices.
Product updates
New tricks and treats from Atomicwork this October
See how October’s updates supercharge Atom and add deeper customization in Atomicwork for optimized service delivery.
AI in IT
Top 25+ AI agent use cases for enterprises
Having a troop of AI agents at your disposal can help enterprises enhance service delivery and cut operational costs. We've curated the top enterprise use cases for you to get started..
ITSM
Setting up Microsoft Teams as an internal ticketing system: A step-by-step guide
IT teams have realized it might be easier to use MS Teams as a ticketing system rather than set up a completely new portal. Learn how you can implement one.
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