Agentic Service Management 101 – Getting started with AI agents for ITSM professionals on Nov 14, 2024. Register now ->
Product
Conversational AI
AI Assistant
Provide instant help to your employees over Slack and Teams
Atom skills
Automate resolutions for frequently encountered issues
Automated workflows
Automate manual work and reduce support resolution time
Employee journeys
Collaboratively manage employee lifecycle workflows
Security and compliance
Learn about our secure approach to modern service management
Modern ITSM
Request management
Streamline IT support requests and scale employee services
Incident management
Identify, act on and resolve major and minor incidents
IT asset management
Track and manage assets through their lifecycle
IT change management
Simplify, automate and modernize IT change processes
Explore all features
Explore all of the key capabilities in Atomicwork's solution
Enterprise integrations
Atomicwork + MS Teams
Deflect support questions and automate repetitive workflows
Atomicwork + Slack
Deliver Slack-based IT support and workflows to your employees
Atomicwork + Microsoft
Integrate popular MS apps for improved employee efficiency
Atomicwork + Intune
Streamline and track all asset activities in one place
See all integrations
Integrate Atomicwork with your favorite apps to perform actions
What's New
Monsoon Release 2024
Everything you need to know to elevate enterprise productivity for your employees
Solutions
By Use Case
Modernize IT help desk
Leverage AI to manage and streamline service desk requests
Employee self-service
AI solution to deliver employee experience and autonomy
Automate IT workflows
Eliminate manual work and improve employee productivity
Knowledge management
Consolidate your internal knowledge from multiple sources
Explore all solutions
Discover all AI-based solutions offered by Atomicwork
By Industry
Education
Deliver exceptional student and faculty experiences
Healthcare
Streamline clinical IT operations for superior patient care
Manufacturing
Digitally transform IT ops at production floors
Retail
Empower retail IT staff to offer exceptional CX
By Team
IT support
Scale your IT support without scaling your IT team
HR services
Streamline employee support and deliver delight every day
Internal operations
Deliver modern internal support across departments
Pricing
Resources
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Read the latest stories about AI, ITSM and EXT from Atomicwork
Podcast
Listen to conversations with IT leaders and EX experts
Webinars
Learn from experts and discover industry trends
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About
Learn more about Atomicwork's mission and founding team
Careers
Learn about our culture, benefits and open job positions
Contact
Get in touch with the Atomicwork team and send us your enquiries
Newsroom
Read press releases, company announcements and more.
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ITSM
Accelerating the shift-left approach in ITSM with AI
IT organizations have been aspiring to shift left for years with low-to-moderate success. AI can help unlock true shift left through self service and hyperautomation.
Sajeesh Sahadevan
AI in IT
How IT leaders can build an AI-ready organizational culture
Building Atomicwork
Atomicwork adds $3+ million in a new strategic round led by CIOs and IT leaders
Building Atomicwork
How Atomicwork transformed Ammex Corp's service management with AI
Building Atomicwork
Embracing Responsible AI Practices with the TRUST Framework
ITSM
The modern ITSM manifesto: Traditional ITSM vs modern service management
All
Product updates
IT help desk
Atomic Conversations
ITSM
Employee Experience
Building Atomicwork
AI in IT
AI in IT
Top 27 AI agent use cases for enterprises
Having a troop of AI agents at your disposal can help enterprises enhance service delivery and cut operational costs. We've curated the top enterprise use cases for you to get started..
ITSM
Setting up Microsoft Teams as an internal ticketing system: A step-by-step guide
IT teams have realized it might be easier to use MS Teams as a ticketing system rather than set up a completely new portal. Learn how you can implement one.
ITSM
Evolving from ITSM to ESM in the age of AI with Doug Tedder
True ESM needs to shift from being tools-focused to creating value for the people involved. Doug Tedder shares how in our latest discussion.
ITSM
9 Essential asset management reports for modern IT teams
Here are the top IT asset management reports you should be looking at to guide your asset purchase, renewal, and maintenance decisions.
Product updates
Atomicwork Monsoon Release: It’s raining features!
Our monsoon release features everything from improved agent workflows to enhanced asset management and richer enterprise integrations.
Building Atomicwork
How Atomicwork uses AI to deliver contextual interactions in modern workplaces
Enterprise AI is a whole different beast. Find out how we use an ensemble AI architecture to deploy AI in the modern workplace.
AI in IT
The essential AI-readiness checklist for CIOs to lead enterprise transformation
A 11-point, comprehensive checklist for IT leaders to drive org-level AI-readiness.
ITSM
From processes to people: Embrace modern service management to fulfill ITIL 4 principles
Taking IT support closer to end users helps you drive value to people, which is why, adopting modern service management allows you to truly fulfill ITIL 4
AI in IT
How AI can transform service request management
By leveraging AI in request management, IT teams can elevate end-user experiences, automate request processes, and lower costs. Find out how.
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