ITSM

Incident vs. Problem Management: Why Modern IT Teams need both
How is problem management different from incident management. And, do you need both these ITIL processes? Find out.
Cherwell EoL is here: 7 best Cherwell alternatives to consider for your next ITSM
Our roundup of top ITSM alternatives to Cherwell's service management solution after Ivanti's End of Life announcement.
Learnings from Pink24 – A tale of two IT worlds
Two ITSM worlds clashed at the recently-concluded Pink24 conference and here are our big learnings.
Using Slack as a ticketing system for IT support: 7 best practices
Read these best practices to know how you can use your Slack ticketing system for IT support.
Automating software access requests with Atom and Microsoft Entra
How Atom can intelligently automate and centralize software access provisioning process through Microsoft Entra.
Elevating business efficiency with Atomicwork seamlessy intergrating with your tech stack
How Atom seamlessly integrates with Salesforce, Big Commerce, and Jumpcloud, taking business efficiency to the next level.
Switch to Atomicwork: 8 key reasons to ditch your old IT support and service desk
From AI-generated answers to employee questions we’ve got a lot that you might be looking for in a modern IT support helpdesk.
Atomicwork at Pink24 in Vegas – Come say hi at Booth 206!
Everything you need to know about Pink24 conference, Las Vegas.
How modern service management can deliver business growth
Modern service management is not just a trend. It plays a crucial role in driving productivity while supporting business growth.
Tickets are dead: What's the future of IT support?
Moving past traditional ticketing, what does the future hold for IT support?
Embracing the inevitable: How can IT be a facilitator and not the gatekeeper of AI
The future of work is undoubtedly AI-integrated, and proactive IT management is critical to navigating this future successfully.
Focusing on vanity IT support metrics? Here's what you should be measuring.
Here are the top IT service desk and support metrics IT leaders can use to understand their teams’ performance.
Rethinking employee IT support - The case against self-service portals
The need for conversational helpdesks | Atomicwork Blog
The modern ITSM manifesto: Traditional ITSM vs modern service management
The rise of generative AI has laid out a modern ITSM manifesto. Discover the key differences between traditional ITSM and modern service management.
IT, IT, where are you?
Organizations, across the globe, irrespective of size, must build a forward-thinking plan that encompasses all things IT to succeed in what is now a hybrid and remote-first professional world.