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AI-native ITSM and ESM

The AI workforce for IT

Deploy, govern, and scale your AI Workforce in days. That's how modern teams deliver smarter IT for a faster business.

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AI-native ITSM and ESM

1. FOR EMPLOYEES

2. FOR IT TEAMS

3. FOR BUSINESS LEADERS

Instant support, in the flow of work. One Universal Agent.

Whether it's password resets, software access requests, or application support — your end-users just ask in the daily tools they already use. Atomicwork's Universal Agent handles the rest on their behalf.

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SEAMLESSLY WORKS WITH

Browser

Microsoft Teams

Slack

Web

Resolutions, not just answers

Access provisioned, software installed and incidents managed. Not just routed but resolved.

Provide the right access at the right time

Birthright access on day one. Dynamic access when it's needed. Revoked the moment it's not needed.

Chat, voice, and vision support

Go beyond chat support to offer seamless and personalized resolutions through natural dialogue.

Global support in 25+ languages

Delightful support for your global employees, whether they're in the US, Europe, or Asia.

CUSTOMER SUCCESS STORY

How Zuora replaced Jira Service Management to cut ticket volume by 50% and reimagine the digital workplace experience.

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"Users love that Zoe acts as a one-stop shop. They can see all their requests in one place, right inside Slack."

AI Coworkers that own job roles, not just small tasks.

Design and deploy AI Coworkers that handle work end-to-end, from IT operations to enterprise support. Each AI Coworker comes with its own role, skills, and tools. Acts just like a team member.

AI Coworkers for entire roles

From IT Support to IT operations, whether it’s a service request or an incident, AI Coworkers can do it all.

AI Coworkers that collaborate

From triage to resolution, AI Coworkers coordinate amongst themselves to quickly resolve complex issues.

AI Coworkers you govern

Test every AI Coworker’s operating procedure, skills and tools before deploying them to production.

AI Coworkers that self-improve

AI Coworkers learn from outcomes and feedback, then recommend improvements for your review.

CUSTOMER SUCCESS STORY

How Pepper Money replaced ServiceNow, reduced MTTR by 75%, and reached 97% employee satisfaction in under a year.

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"Tickets automatically go through to the right group. The man in the middle, got removed."

Govern the AI Workforce, like your teams.

Full visibility into what every AI Coworker is doing through a control plane so your AI Coworkers have the same accountability you expect from any team member.

3X INCREASE IN AI RESOLUTIONS IN 3 months

20% INCREASE IN roi IN 3 MONTHS

active ai workers

156

roi

$1.2M

AI deflection rate

80%

SLA ADHERENCE

99.9%

Time to first response

18s

MTTR

6 min

Employee satisfaction

98%

roi

$1.8M

Lifecycle management

Deploy, manage and govern purpose-built AI Coworkers for IT and business use cases.

Single control plane

From access to budgets to performance reviews, govern every aspect of your AI Workforce.

Role-based access control

Manage every AI Coworkers’ access through clear roles, scoped permissions, and approvals.

Usage and cost governance

Set budgets, spend limits and usage guardrails for every AI Coworker.

BUILT-IN ENTERPRISE GRADE SECURITY

AND COMPLIANCE

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ISO 42001

CSA STAR

GDPR

hipaa

ISO 27001

M365

SOC 2

AI-native ITSM and ESM

01. IT USE CASE

02. BUSINESS USE CASE

Business impact you can measure, across every department.

See how AI Coworkers handle end-to-end work across departments.

before

after

2 days

time to resolve

$650

COST TO BUSINESS

40sec

time to resolve

$40

cost to business

“Approval and execution of tasks can be completed in less than a minute.”

rinNo camlit

IT DIRECTOR, AMMEX

IT operations, automated across every system.

Incident Manager

Detect, triage, and suggest resolutions before engineers are ever paged.

DevOps Specialist

Monitor deployments, detect failures, and trigger
rollbacks - before downtime hits production.

Security Engineer

Enforce compliance policies, flag vulnerabilities, and
remediate misconfigurations.

Phishing Associate

Triage suspicious emails - quarantine, escalate, or
dismiss with full context.

before

after

3 days

time to resolve

$2000

COST TO BUSINESS

4 hours

time to resolve

$200

cost to business

“Unlike legacy systems that require weeks to implement, Atomicwork enables us to move at the speed of business.”

DAVID WILLIAMSON

CIO, ABZENA

Employee support lifecycle, handled automatically.

Onboarding Lead

Provision accounts, configure tools, and coordinate across IT and HR — from offer letter to login.

Benefits Manager

Answer benefits questions, process enrollment changes, and guide employees.

Finance Specialist

Route approvals, validate spend against policy, and flag budget exceptions.

Legal Associate

Generate NDAs, process contract review requests, and surface relevant policy clauses on demand.

Built for enterprises with seamless integrations and security compliance.

Plug into your enterprise applications, and scale governance as your AI Workforce grows to do more for your business.

Connect your ITSM.

Get started immediately by deploying your Atomicwork AI Workforce on top of ITSM platforms like Atomicwork, ServiceNow or Jira Service Management.

Integrate your enterprise applications

Integrate with Okta, Slack, Workday, GitHub, Salesforce, Microsoft Entra and 100+ more apps. Coworkers take action across systems and don’t just surface info.