Sept 24
San Francisco
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Everything you need to keep improving your employee experience and service desk performance.
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Lookup top conversation themes and drill into knowledge, service delivery and automation metrics for improved level 1 deflection
Understand your team's performance, request ageing, study employee satisfaction and more in one dashboard
Push service management data from Atomicwork to PowerBI in real-time so you can consolidate your data analysis
Start analyzing performanceimmediatelywith pre-built reports for all service teams
Access role-specific dashboards tailored to IT, HR, and service teams with instant drill-down capabilities
Push data to PowerBI for advanced analysis or export to any BI platform via CSV
Track performance across requests, incidents, changes, and assets to optimize service delivery
Automate report delivery to stakeholders with customizable scheduling and distribution
Monitor SLA compliance and request volumes to optimize team capacity and resource allocation
Monitor your service desk performance, from the AI Assistant interactions to closed requests to improve service delivery across teams.
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Deploying an AI Assistant to answer end-user questions is only half the battle.Analyze Atom’s answer accuracy and performance, including question themes by end-user rating, so you can make it better at answering questions and providing resolutions.
Whether you’re an IT admin or a HR manager, Atomicwork can help you stay on top of your request management process as it relates to service requests, incidents, assets and changes, through reports.Fix bottlenecks, make staffing decisions and analyze top segments that need support through workspace-specific reports.
Keep an eye on end-user satisfaction with your services through survey reports.Not only can you put a number to employee happiness but you can analyze feedback and study trends.
Atomicwork comes with out-of-the-box reports, carefully curated, to help IT and HR teams quickly figure out the bottlenecks
Every workspace gets their own reports; no data scientists needed here to pull up or drill down on data
Drill down on your service management data in your favorite BI tool by exporting all of your reports data as CSV files
Review report data across requests, service requests, incidents, changes, and assets so you can improve your processes
Setup schedules so relevant stakeholders receive reports in their mailboxes at a frequency of their choice
Analyze SLA hits and misses and compare request loads so you can make informed staffing decisions
