Sept 24
San Francisco
Introducing Agentic IGA: Provisioning the right access to the right user at the right time. See how ->
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Monitor your service desk performance, from the AI Assistant interactions to closed requests to improve service delivery across teams.
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Monitor your service desk performance, from the AI Assistant interactions to closed requests to improve service delivery across teams.
Request demoDeploying an AI Assistant to answer end-user questions is only half the battle.Analyze Atom’s answer accuracy and performance, including question themes by end-user rating, so you can make it better at answering questions and providing resolutions.
Whether you’re an IT admin or a HR manager, Atomicwork can help you stay on top of your request management process as it relates to service requests, incidents, assets and changes, through reports.Fix bottlenecks, make staffing decisions and analyze top segments that need support through workspace-specific reports.
Keep an eye on end-user satisfaction with your services through survey reports.Not only can you put a number to employee happiness but you can analyze feedback and study trends.
Atomicwork comes with out-of-the-box reports, carefully curated, to help IT and HR teams quickly figure out the bottlenecks
Every workspace gets their own reports; no data scientists needed here to pull up or drill down on data
Drill down on your service management data in your favorite BI tool by exporting all of your reports data as CSV files
Review report data across requests, service requests, incidents, changes, and assets so you can improve your processes
Setup schedules so relevant stakeholders receive reports in their mailboxes at a frequency of their choice
Analyze SLA hits and misses and compare request loads so you can make informed staffing decisions
