Sept 24
San Francisco
Case study
Announcing Atomicwork's AI workforce platform Read more ->
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Fulfill employee requests intelligently, reduce manual work and deliver faster resolutions, with agentic service management.
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Fulfill employee requests autonomously, reduce manual work and deliver faster resolutions, with agentic service management.
Book a demoForget portals, tickets and emails - the only thing your employees need to remember is to seek help from Atom
Agentic AI handles the routine so your service teams can focus on the exceptions.
Atomicwork’s Universal Agent resolves routine queries before they reach your team - surfacing contextual answers, triggering smart workflows, and routing only what truly needs attention.
Eliminate bottlenecks by setting up workflows to handle approvals, updates, notifications, triaging, prioritization and everything in between. Configure once, and Atom takes care of everything so that service delivery never waits on email follow-ups again.
Offload your routine work to Agentic AI so you can focus on the strategic innovation projects. Atomicwork’s AI Agents handle everything from smart filling attributes when a ticket is created to smart routing to case summarization to recommending solutions to agents. AI’ll be there for you, no matter what or when.
"We looked at many solutions, but none came close to replacing ServiceNow, until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business."
"The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently."
"Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone, whether in HR, IT, or Finance, is finally speaking the same language, using the same workflows, processes, and tools."
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
"With Atomicwork’s modern service management and agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows, all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace."
Support in the flow of work
End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities.
Learn moreUnified context management across the enterprise
Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips.
Learn moreAgentic enterprise automations
Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive.
Learn moreSupport in the flow of work
End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities.
Learn moreUnified context management across the enterprise
Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips.
Learn moreAgentic enterprise automations
Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive.
Learn moreBUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.
Empower enterprise teams to manage their requests with private workspaces, custom settings and workflows.
Employees get a one stop shop; service teams get requests routed to them intelligently or through defined rules
Distribute ticket workload evenly amongst your team so everyone gets the chance to work on challenging issues
Prioritize incoming issues by category, source, and channel so your service teams set the right expectations.
Add additional context to your requests by creating custom attributes that can be used to manage your requests.
Keep track of the metrics that matter like team performance, SLA adherence, AI deflections, employee satisfaction and more
