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Provide great IT and HR services and support when your employees need it the most, where they need it the most.
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Reduce friction and provide seamless employee experiences on Slack.
Your employees spend most of their time on Slack, whether they're sharing updates, finding resources or just talking to each other. Talking to your IT team and getting timely help shouldn't be any different.
Atom learns from the company's collective knowledge, documents, wikis, and even Slack conversations, to answer questions automatically round the clock.
Configure permissions at the document, service catalog and FAQ level to maintain information privacy
All the features you need to deliver great employee experiences on Slack
Make it easy for employees to find answers at work, from both internal sources like SharePoint, Notion, Confluence, Workday, Jira etc., and company wiki and trusted public knowledge sources.
Employees can request for services from HR, IT and other teams in public channels or via DM; they can also get updates on their requests through Atom.
Enable true employee self-service with Atom skills; Atom can act on frequent IT issues and provide solutions without a human-in-the-loop.
Atom updates its knowledge automatically by learning from public conversations in selected channels.
Contextualize and personalize your employees' interactions with Atom by syncing employee data with Atomicwork.
Employees only get relevant, personalized answers and services; permissions can be inherited from sources or configured in Atomicwork.
Atomicwork is an AI-native ITSM and ESM platform that comes with an AI Workforce to run it. Its governed AI Coworkers handle access management, incident response, onboarding, and other enterprise service delivery work end-to-end — across IT, HR, Finance, etc.
Atomicwork cannot read any conversations in any channels that Atom is not a part of. All data transmitted between Atomicwork and Slack is encrypted, and access controls are in place to ensure only authorized users can connect and manage the integration. Learn more.
Sign up for a free demo of Atomicwork and someone from our team will walk you through our product. Once we find a good fit, we'll get you set up with a limited environment to try the product before purchasing it.
Atomicwork integrates with a range of software applications across the employee tech stack including knowledge management tools like Notion, SharePoint and Confluence, IAMs like Okta and Azure AD, asset management software like Kandji and Intune, HRIS like BambooHR and so on. If you have an integration in mind and it's not in the list, please write to us at [email protected] with your requirements.
The Slack integration is available across all plans. There are no additional costs to enable or use this integration.
IT thought leaders Phyllis Drucker and Michael Dortch, on the evolving landscape of AI in IT, particularly in the realm of service management.
Our learnings for enterprise IT, product and engineering teams looking to develop B2B GenAI applications for their business.
Our break down of key AI technologies to improve IT support and agent productivity.
