Modern Employee Self-service and IT Service Desk on Slack

Deliver HR support and IT service management, right from Slack so your end users can find instant support as and when they need. Automate IT support and employee self-service via support channels on Slack.
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Everything your employees need, right within Slack
Your employees spend most of their time on Slack, whether they're sharing updates, finding resources or just talking to each other. Talking to your IT team and getting timely help shouldn't be any different.
Automate IT with AI-powered answers and workflows
Atom, our AI Assistant, learns from internal knowledge sources like documents, wikis, and even Slack conversations to answer questions automatically round the clock.
Manage private and public conversations seamlessly
Atomicwork is designed to work with all kinds of information - public knowledge, private documents and sensitive data. This enables you to decide who gets to see using intelligent rules and workflows.

Cut your employees some Slack

All the features you need to deliver great employee experiences on Slack

Enterprise knowledge access

Make it easy for employees to find answers at work, from SharePoint, Notion, and other knowledge management systems you use everyday

1-click service requests

Employees can request for services from HR, IT and other teams in public channels or via DM; they can also get updates on their requests through Atom.

End-to-end resolutions

Enable true employee self-service with Atom skills; Atom can act on frequent IT issues and provide solutions without a human-in-the-loop.

Real-time knowledge update

Atom updates its knowledge automatically by learning from public conversations in select channels

Sync employee data to Atomicwork

Contextualize your employees' interactions with Atom by syncing employee data with Atomicwork.

Permissions-aware access

Employees only get relevant, personalized answers and services; permissions can be inherited from sources or configured in Atomicwork

Automate onboarding

Setup onboarding, offboarding and other employee workflows with actions involving Teams and Slack and all the EX tools you use.

Sensitive data protection

Atom automatically masks PII in conversations and doesn't ingest from knowledge sources either.

Approval notifications

Approvers get notified (and can act on) about approvals pending on them via Teams and Slack. Employees also get notified about the status.

Unlock productivity and empowerment

A personal concierge for your employees

An AI-Assistant that can find answers and provide solutions for everyday issues

A work hub for your service teams

Use AI-powered service management to empower your IT, HR and other service teams

An automations center for your business

All the productivity gains from connected apps, without any of the integration pain or complexity

Frequently asked questions

What is Atomicwork?
What other apps does Atomicwork integrate with?
How can I try Atomicwork?
Is this available across all Slack plans?
How secure is my data? Can you read all of my employees' conversations?
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