Bring employee services to Slack

Provide great IT and HR services and support when your employees need it the most, where they need it the most.
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Everything your employees need, right within Slack
Your employees spend most of their time on Slack, whether they're sharing updates, finding resources or just talking to each other. Talking to your IT team and getting timely help shouldn't be any different.
Automate IT support with AI-powered answers and workflows
Atom learns from the company's collective knowledge, documents, wikis, and even Slack conversations, to answer questions automatically round the clock.
Stay compliant with global data privacy regulations
Configure permissions at the document, service catalog and FAQ level to maintain information privacy

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Read the complete case study →
Chad Ghosn
Global CTO and CIO, AMMEX Corporation

It is every organization's dream of having a centralised, intelligent, and effective service management platform that can be applied universally across all business functions.

Atomicwork, through Atom, achieves not only that but also introduces state-of-the-art AI technology that will revolutionize how organisations work and search for information.

Syachfri Tjhia
Head of IT, Catalyst Education

Cut your employees some Slack

All the features you need to deliver great employee experiences on Slack

Enterprise knowledge access

Make it easy for employees to find answers at work, from SharePoint, Notion, and other knowledge management systems you use everyday

1-click service requests

Employees can request for services from HR, IT and other teams in public channels or via DM; they can also get updates on their requests through Atom.

End-to-end resolutions

Enable true employee self-service with Atom skills; Atom can act on frequent IT issues and provide solutions without a human-in-the-loop.

Real-time knowledge update

Atom updates its knowledge automatically by learning from public conversations in select channels

Sync employee data to Atomicwork

Contextualize your employees' interactions with Atom by syncing employee data with Atomicwork.

Permissions-aware access

Employees only get relevant, personalized answers and services; permissions can be inherited from sources or configured in Atomicwork

Automate onboarding

Setup onboarding, offboarding and other employee workflows with actions involving Teams and Slack and all the EX tools you use.

Sensitive data protection

Atom automatically masks PII in conversations and doesn't ingest from knowledge sources either.

Approval notifications

Approvers get notified (and can act on) about approvals pending on them via Teams and Slack. Employees also get notified about the status.

Unlock productivity and empowerment

A personal concierge for your employees

An AI-Assistant that can find answers and provide solutions for everyday issues

A work hub for your service teams

Use AI-powered service management to empower your IT, HR and other service teams

An automations center for your business

All the productivity gains from connected apps, without any of the integration pain or complexity

Frequently asked questions

What is Atomicwork?
What other apps does Atomicwork integrate with?
How can I try Atomicwork?
Is this available across all Slack plans?
How secure is my data? Can you read all of my employees' conversations?

More resources

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AI in IT Service Management - What the experts think
IT thought leaders Phyllis Drucker and Michael Dortch, on the evolving landscape of AI in IT, particularly in the realm of service management.
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