AI in IT

AI's practical impact on ITSM - Highlights from SITS 2024
Our top takeaways from Europe’s largest exhibition for ITSM professionals - the Service Desk & IT Support (SITS) Show 2024.
Hassle-free AI document generation for employees: Meet Atom
Discover how employees can leverage the power of AI with Atom to streamline everyday tasks like generating documents.
AI in IT Service Management - What the experts think
IT thought leaders Phyllis Drucker and Michael Dortch, on the evolving landscape of AI in IT, particularly in the realm of service management.
70-80% of AI projects in IT organizations fail. Here’s why.
Using AI effectively to achieve clear-cut business goals is challenging.Here's what to keep in mind when planning your next AI initiative.
Crafting 2024 AI strategy for your IT department: A guide for CIOs and IT leaders
An actionable seven-point AI strategy for IT leaders, to ensure that IT teams show technological advancements and support growth.
Top 4 AI trends for 2024
The top AI trends for 2024 across Multimodal LLMs, Agentic AI, Open Source AI, and Small Language Models (SLM) categories.
6 steps to build a robust AI implementation strategy in IT
Key strategies for successfully introducing AI in IT, from problem identification to vendor selection and change management.
Understanding AI assistant metrics: A primer
Find out how you can measure the performance of your virtual assistant with these top AI assistant metrics.
5 real-world generative AI use cases in IT by leading CIOs
Hear from CIOs on the potential of GenAI and the use cases of generative AI in IT from their respective industries.
How AI can be a game-changer for KTLO and business continuity management
With the right strategy and tools, IT teams can change the KTLO status quo and bring in unseen levels of productivity and business continuity.
Decoding AI for IT: 6 actionable insights for technology leaders in 2024
Practical takeaways for IT and technology leaders from the State of AI in IT 2024 report.
We just published the ‘State of AI in IT’ report for IT leaders to plan their 2024 strategy
We released the 'State of AI in IT' report with insights from 1000 IT professionals and end users, with a particular focus on North America.
How IT can leverage AI for incident management
The integration of AI in incident management is not just about enhancing efficiency but also about revolutionizing user experience.