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Microsoft Teams

Bring employee services to Microsoft Teams

Deliver IT, HR, and support workflows where work truly happens - inside Teams.

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Resolve 50% of employee asks, instantly. No portals, no context switching.

Reduce friction and provide seamless employee experiences on Microsoft Teams.

Support in the flow of work

Reduce support volume and increase employee happiness by making sure they get the answers they're looking for in the flow of their work

Streamline service experiences

Instead of having to navigate to a service desk portal and fill out a form, employees can just ask Atom to create a request, receive updates and check status.

Automate manual tasks

Let Atomicwork handle the repetitive tasks and routine requests, freeing your team to tackle more strategic projects.

One stop shop for all employee service needs

Turn Microsoft Teams into a knowledge and services hub for your employees

Enterprise knowledge access

Make it easy for employees to find answers at work, from SharePoint, Confluence, and other knowledge management systems you use everyday

1-click service requests

Employees can request for services from HR, IT and other teams in public channels or via DM; they can also get updates on their requests through Atom.

End-to-end resolutions

Enable true employee self-service with Atom skills; Atom can act on frequent IT issues and provide solutions without a human-in-the-loop.

Real-time knowledge update

Atom learns continuously from public Teams conversations to keep its knowledge base fresh.

Manage incidents

Employees raise incidents and get notifications and updates through Teams as well, making the process seamless.

Permissions-aware access

Employees get relevant, personalized answers and services; permissions can be inherited from sources or configured in Atomicwork

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Frequently asked questions

What is Atomicwork?
What other apps does Atomicwork integrate with?
How can I try Atomicwork?
Are there any additional costs for using the Microsoft Teams integration?
How secure is my data? Can you read all of my employees' conversations?
What permissions are required to set up the integration?
What other apps does Atomicwork integrate with?
What other apps does Atomicwork integrate with?
What other apps does Atomicwork integrate with?

Get up to speed on modern IT

View all resources
A CIO’s Guide: Understanding virtual assistants, copilots, and AI agents

Our break down of key AI technologies to improve IT support and agent productivity.

How IT can leverage AI for incident management

The integration of AI in incident management is not just about enhancing efficiency but also about revolutionizing user experience.

Setting up Microsoft Teams as an internal ticketing system: A step-by-step guide

IT teams have realized it might be easier to use MS Teams as a ticketing system rather than set up a completely new portal. Learn how you can implement one.

See Atomicwork in action now.

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LinkedIn liveFusion'25 | Sept 24, San Francisco | Meet 100+ visionary CIOs leading the AI wave
| Request invite ->
Product
Platform
Solutions
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Resources
Company
Sign in
Schedule a demo
LinkedIn live
Wall of AI Champions: Celebrating visionary CIOs leading the charge with AI in IT. Visit the Wall->
Product
Platform
Solutions
Customers
Resources
Company
Book a demo
Microsoft Teams

Bring employee services to Microsoft Teams

Deliver IT, HR, and support workflows where work truly happens - inside Teams.

Request demo
Support in the flow of work
Reduce support volume and increase employee happiness by making sure they get the answers they're looking for in the flow of their work
Streamline service experiences
Instead of having to navigate to a service desk portal and fill out a form, employees can just ask Atom to create a request, receive updates and check status.
Automate manual tasks
Let Atomicwork handle the repetitive tasks and routine requests, freeing your team to tackle more strategic projects.

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What is Atomicwork?
What other apps does Atomicwork integrate with?
How can I try Atomicwork?
Are there any additional costs for using the Microsoft Teams integration?
How secure is my data? Can you read all of my employees' conversations?

More resources

AI in IT
A CIO’s Guide: Understanding virtual assistants, copilots, and AI agents
Our break down of key AI technologies to improve IT support and agent productivity.
AI in IT
How IT can leverage AI for incident management
The integration of AI in incident management is not just about enhancing efficiency but also about revolutionizing user experience.
ITSM
Setting up Microsoft Teams as an internal ticketing system: A step-by-step guide
IT teams have realized it might be easier to use MS Teams as a ticketing system rather than set up a completely new portal. Learn how you can implement one.
Explore our integrations

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