Instant answers

Everything your employees need to get instant help round-the-clock

All of the knowledge, none of the hassle

Atom, Atomicwork's AI assistant can answer any kind of employee question at any time, by federating your knowledge sources and historical conversations.
Consolidated knowledge
Atom learns your internal docs, wikis, org directory, and historical conversatoins to be the subject matter expert in every topic.
Service catalog served up
Atom can fetch services from service catalogs across departments and guide employees to the right solution
Human help, when needed
Atom can help employees raise requests right from where they are, Slack/Teams. Good riddance to bookmarked portals/emails.
Updates and announcements
Use Atom to send updates, reminders and followups and nudge employees to complete tasks via Slack and Microsoft Teams
Secure and private
Atom understands roles and permissions and will not give any employee any information to which they do not have access.
Support at scale
Atom can answer FAQs and give updates without needing anyone from your team to step in, no matter how fast you grow.

Streamlined requests

Streamline employee requests and manage them from creation to closure, with ease
Use Atomicwork to streamline and manage employee service request delivery.

Quick resolutions for every request or issue

Move over service desk portals; conversational AI support is here! Employees can raise requests and get updates via Atom without ever navigating to a portal or jotting down a request ID.
Request from anywhere
Be it DM or a public channel like #ask-IT-anything, employees can raise requests (services included) from anywhere, anytime without having to switch channels.
Manage incidents
Automatically identify incidents and kickstart the incident management workflow so that you can minimize disruptions and impact.
Organize services in a catalog
Manage your teams' services in a service catalog so Atom can guide employees to the right solution (and workspace) through service forms.
Exceed service expectations
Define Service Level Agreements (SLAs) for different types of requests, services included, so that your team can meet and exceed resolution expectations everytime.
Fully customizable
Whether it be request fields or statuses or SLA policies for different teams, customize your request management policies to work for you.
A workspace for every team
Every team can manage their own requests, documents, SLAs and workflows in their own workspaces, without needing IT's help or intervention.

Collaborative journeys

Craft meaningful employee experiences from hire to retire

Playbooks for key employee lifecycle moments

Manage moments like onboarding, offboarding, promotions, anniversaries, and compliance trainings to make sure your employee experience is streamlined and consistent across the board
Automated identity access actions
Free up your IT team's time by automating basic IAM actions like creating a new account for new hires and removing access to sensitive software for employees who finish their last day
Scheduled messages and tasks
Create personalized communication and guide employees through assigned tasks so you can be there for everyone at every moment that matters
Improved productivity
Bring your teams closer together and onto the same page by triggering actions across your tech stack. A new hire flaps their wings in your office? Update the HRIS, notify your payroll vendor, send a form etc.
Put Atom to work for you
Guide employees through journeys by introducing them to Atom. Atom can answer questions, help them raise requests, give them updates and help them find information.
A journey for every employee touchpoint
Craft a journey, with assigned tasks, scheduled messages and automated actions, for anniversaries, birthdays, promotions, training and so on. The possibilities are endless!
Don't wait to craft EX
Company culture happens regardless of whether you work on it or not. Put your best foot forward and set your employees up for success right from Day 1 all the way to goodbye, with Atomicwork.

Automated workflows

Accelerate speed to resolution for all your service teams by setting up powerful request workflows

Customizable workflows for every situation

Every team can setup their own workflows - triggers, conditions and actions - to act on their own employee requests. This way, every team has the freedom to configure their own processes and speedily resolve requests.
Take back your time
Connect your tech stack to Atomicwork so you can build workflows with third-party actions as well.
Streamline approvals
Set up approval workflows for every type of request your team encounters frequently - software access, hardware and the like.
Plug and play builder
Configure triggers, conditions and actions for the workflows that matter so you can quit manual, repetitive tasks.
Prioritization workflows
Design routing and prioritization workflows so that requests get automatically routed and assigned to the right agents.
Fully customizable
Extend your workflows to any third-party app to perform actions across your company's tech stack with the help of webhook actions.
Instant field updates
Real-time request field updates let your team focus on customer satisfaction without having to spend all their time on admin work.

Get a free trial of Atomicwork

Connect with our team of experts and find out how you can deliver modern IT service management