Ammex Corp achieved 65% query deflection with Atomicwork. Read their success story →
AI Assistant

A personal concierge for every employee

Deliver fast service to employees with Atom, Atomicwork's AI-powered Assistant.
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Empower your team with Atom

Make it incredibly easy for your employees to find information and get help at work
Instant, smart answers
Help employees help themselves with generative, relevant answers, drawn from your enterprise knowledge graph
Automated end-to-end resolutions
Deliver solutions, not just answers, to your employees instantly. Built-in Atom skills guide employees to complete resolutions without a human-in-the-loop
Easy issue creation
Atom abstracts the service desk and guides employees through creating and managing requests directly via Slack and Microsoft Teams without forcing them to access multiple apps or portals
Atomicwork enables HR and IT teams to provide conversational support to employees through Slack and Microsoft Teams.
Atom-skills-in-action

Deliver personalized employee experiences

All they have to do is ask Atom

Integrate your enterprise knowledge graph

Connect Atom to all of the enterprise applications, knowledge management systems and FAQ docs you use at work everyday so that Atom can find what your employees need, when they need it.

Content is always in sync with your source applications, fulfilling GDPR and CCPA requirements. Atom also always cites its sources, giving your employees the power to make fast decisions.

Provide personalized and accurate answers

Configure access control lists (ACLs) so that answers are customized to who the employee is, what their location is and what they have access to.

ACLs are inherited from source systems and can be configured in Atomicwork as well.

Put your TRUST in our AI

Atom has been designed using state of the art AI models and proprietary Atomicwork technology.

Grounded in your data with  privacy controls and built-in AI guardrails, Atom has been configured to answer questions only based on your content and won't respond inappropriately or incorrectly. Learn more.

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Read the complete case study →
Chad Ghosn
Global CTO and CIO, AMMEX Corporation

It is every organization's dream of having a centralised, intelligent, and effective service management platform that can be applied universally across all business functions.

Atomicwork, through Atom, achieves not only that but also introduces state-of-the-art AI technology that will revolutionize how organisations work and search for information.

Syachfri Tjhia
Head of IT, Catalyst Education

A go-to expert for every employee

Atom delivers round-the-clock assistance to your employees, no matter what the timezone or language

Trusted knowledge web

Atom learns not just from the enterprise apps you use but also the app's knowledge bases so it can help with any question.

PII processing measures

Atom automatically masks PII in user messages and requests; even during ingestion, PII is masked.

Real-time knowledge updates

Atom learns from the public channels it's added to in Slack and Microsoft Teams so it always has the most recent information.

No more looking for answers

Employees don't have to look up where to go for what information; Atom can be the CoE for all teams.

Verbatim, verified answers

In critical scenarios like HR compensation or medical benefits, use Atom's verified AI model to serve verbatim answers.

Workspaces for internal teams

Every team can manage their requests, and topics in their own spaces, while providing a one-stop shop for employee questions.

See Atomicwork in action now.

Connect with our team of experts and find out how you can deliver modern IT service management
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