The Atomicwork Blog

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Building Atomicwork

Atomicwork + Okta: Securing the Future of Agentic IT Service Management

How we're accelerating secure, context-rich IT support with Okta Ventures' strategic investment in Atomicwork.

It’s 2025. Why have you not hit reset on your ITSM?

Context engineering: The secret weapon of CIOs architecting the future of IT

Building Atomicwork

Introducing Atomicwork’s Universal Agent

Building Atomicwork

How Zuora reimagined their workplace experience and cut ticket volume by over 50%

Building Atomicwork

A new chapter for Atomicwork: $25M+ Series A to empower enterprise IT teams with agentic AI

Redefining your ITSM Strategy in the Age of AI Agents

A guide for IT leaders to drive phased adoption of AI agents in ITSM.

An IT admin’s playbook to operationalizing compliance in change management

Build audit-ready change management processes by baking compliance into every step.

Building Atomicwork

Announcing FUSION’25 – Atomicwork’s annual user conference

Join us to exchange insights, learn from peers, and shape the future of enterprise IT together.

Building Atomicwork

Atomicwork achieves ISO/IEC 42001:2023 certification for responsible AI adoption

Earning the ISO/IEC 42001:2023 certification shows our commitment to ethical and transparent AI use.

Atomic Conversations

Swati Ranganathan on IT leadership, AI, and navigating change

Lessons from Uniphore’s CISO & VP IT Swati on leadership, curiosity, and driving AI-led enterprise transformation.

9 steps to automate ticket escalation workflows using AI

See how you can put together an automation playbook for ticket escalations to boost IT service efficiency.

Okta Ventures invests in Atomicwork
for secure, agentic AI-powered IT support.