Atomicwork is now on the Microsoft Marketplace

Today, I'm excited to share that Atomicwork is officially available on the Microsoft Marketplace, making it easier than ever for Microsoft customers to procure and deploy our solution in their organization.  

We're also co-sell eligible, which means that you can apply your existing Microsoft Azure Consumption Commitment (MACC) towards your Atomicwork purchase. We’re looking forward to extending these benefits to our customers as well as partners.  

This is an important milestone for us. But it didn't happen overnight. So, I want to take a few minutes to talk about how we got here and what this partnership really means.

Meeting employees where they already work

Back in 2022, when we started building Atomicwork, one of the first decisions we made was to go long on Microsoft. Not as an afterthought or a checkbox integration, but as a core part of how our platform works.

Because when you think about where employees actually spend their day — it's Teams for collaboration, Outlook for communication, and business applications via Edge. If we wanted to deliver service management in the flow of work, we had to be where work already happens.

That's why Atom — our universal AI agent — was built to live inside these tools. Our very first major launch was Atom on Teams, where employees could get IT support, request software access, find policy answers, and resolve issues without switching to a separate portal. Today, Atom works natively across Teams, Outlook, and Edge, serving employees in the flow of their work.

During our discussions with the Microsoft leadership team, in smaller groups as well as 1-1 settings, we’ve been able to validate and refine this idea and make sure that we can exceed expectations of their end-users across enterprises.  

Powering IT workflows across the Microsoft stack

Delivering support where employees work is one side of the equation. The other is enabling seamless IT workflows across the enterprise — and that's where our integrations with Microsoft Entra, Intune, SharePoint, Power Automate, Sentinel, GitHub, Power BI, and Azure services come in.

With our Entra integration, for example, IT teams can set up end-to-end workflows for user provisioning, access management, and lifecycle events directly within Atomicwork. We connected Atom directly to SharePoint so it can surface the right information conversationally, right inside Teams, and to Intune, so that they can track asset lifecycles, link devices to requests, and even execute remote actions — all without leaving the service desk.

Microsoft's vast reach across the enterprise — spanning identity, devices, knowledge, security, and collaboration — makes it natural for us to plug into their ecosystem, solve real-world problems, and deliver value immediately.

Building Atom on Microsoft Foundry

We built Atom — our multi-agent AI system — on Microsoft Foundry (previous known as Azure AI Foundry). And we were one of the earliest agentic platforms to do this.

Here's why this matters. Atom doesn't rely on a single model. We use an ensemble AI architecture — purpose-built models for different tasks, selected through constant experimentation and benchmarking. With Azure AI Foundry, our deflection rates climbed from 20% at initial implementation to 50% within six months of going live, along with improved accuracy and reduced latency.

Atomicwork is M365 certified — a rigorous certification that validates our platform meets enterprise standards for security, compliance, and data handling. This allows us to offer great interoperability with the Microsoft ecosystem, powerful AI-native service management, and the security your organization demands.

This work earned us a mention in Satya Nadella's earnings call, where Atomicwork was named alongside companies like Epic, Fujitsu, and LG for building innovative AI agents on Azure AI Foundry.  

What Marketplace availability means for you

If you're a Microsoft customer, you can now find Atomicwork on the Marketplace, procure it with minimal contracting work, and apply your MACC toward the purchase. We will work closely with your Azure account manager and make sure you're getting the most value from the partnership.

For partners, this opens up new opportunities to unlock value for both your practice and your customers. Introducing Atomicwork means you can bring an Agentic ITSM solution to your Microsoft-focused engagements, creating new revenue streams while delivering modern service management experiences to your clients.

Looking ahead

I want to thank the Microsoft team for their continued partnership in making this happen, and everyone at Atomicwork who worked tirelessly to get us here. From the earliest days of building on Teams to this Marketplace launch, it's been a journey we're proud of.

We're not done. We're going deeper — more integrations, more automation, more ways to solve real problems for IT teams and the employees they serve. This is just the beginning, and we've got a lot more planned together.

If you'd like to learn more, check us out on the Microsoft Marketplace or get in touch with our sales team.