In the modern digital workplace, service management platforms are only as good as the data they have access to. With relevant employee, asset, and organizational data, AI Agents can deliver personalized support and proactive guidance in the flow of work. But achieving this level of intelligence is far from easy, especially when it comes to physical assets.
Most IT teams today lack access to a solution that combines real-time asset discovery, data from MDMs, and agentic workflows. As a result, their AI tools operate with partial visibility and limited context. Traditionally, IT teams tried to bridge the data usability issue using configuration management databases (CMDBs)—a manual, time-consuming effort that quickly created stale data and rendered their work obsolete. The outcome: critical blind spots that slow down IT, create risk, and frustrate employees.
Atomicwork and Lansweeper change that equation. By integrating Lansweeper’s real-time asset discovery with Atomicwork’s Context Management Data Lake (CMDL) and integrations with asset management systems like Jamf, Microsoft Intune, and Kandji, IT teams gain complete visibility across devices, applications, and networks. Every asset can be automatically discovered, mapped, and linked to people, incidents, and services—creating what Atomicwork calls Universal Context.
We're hosting a LinkedIn Live session on how this visibility + context can power intelligent IT featuring Lenin Gali, Chief Business Officer at Atomicwork, and Matt Richardson, Product Manager at Lansweeper on Nov 13. You can register for the session here.
With this unified foundation, Atomicwork’s agentic service management platform enables AI Agents to operate with full context, driving accurate insights, faster automation, and proactive issue resolution—all without the complexity of traditional CMDB maintenance.
This unlocks two critical capabilities:
1. Complete visibility, zero blind spots
Lansweeper discovers every device on the network. Atomicwork links them to users, roles, and services. IT teams finally see the whole picture - managed devices, network infrastructure, software deployments - all in one place. No more hunting across systems for related assets when working on incidents; IT teams can easily lookup and link assets for a complete service record. No more stale CMDB data that cannot be easily operationalized.
2. Personalized troubleshooting that actually resolves issues
With access to the CMDL, Atomicwork’s Universal AI Agent, Atom, can intelligently provide personalized resolutions that take into account the user’s device, role, permissions, location, department etc. This means that Atom can handle a lot of common L1 issues like access requests, password resets and distribution list access intelligently without requiring a human-in-the-loop (unless it’s for approvals). Atom can also provide better suggestions to the IT team when a human is in the loop by leveraging the CMDL.
Imagine this: A team on the third floor suddenly loses internet access. Employees flood the IT channel with complaints, but instead of manually tracing the issue, Atom automatically correlates incoming tickets with asset data from Lansweeper. It detects that multiple affected employees are connected through the same router, which recently received a firmware update. Using this insight, the IT team rolls the router back to a stable version and restores connectivity within minutes.
This is the power of combining Lansweeper’s real-time asset intelligence with Atomicwork’s contextual automation: surfacing invisible issues before they escalate, giving IT the foresight to act, not just react.
According to IDC, unplanned IT downtime can cost organizations up to 20% in lost productivity per employee every year. Much of that comes down to asset visibility gaps and outdated systems that can't keep up with change.
With Atomicwork and Lansweeper, those blind spots disappear. IT teams get a continuously updated, intelligent view of their entire environment. This enables proactive maintenance, smarter automation, and stronger security - turning IT from a reactive function into a predictive one.
The Atomicwork and Lansweeper integration isn't just about better asset tracking. It's about building the foundation for truly agentic IT - where AI agents have the complete context they need to act autonomously, accurately, and fast.
As Vijay Rayapati, CEO of Atomicwork, puts it: "For too long, IT has been slowed down by incomplete context and manual work. This partnership changes that. Lansweeper gives us universal visibility. Atom delivers universal automation. Together, that's smarter IT, faster business."
Learn more about the partnership here and catch our conversation with Matt Richardson, Product Manager at Lansweeper here.
