Asset management is an inventory; a CMDB is a map. Asset management tracks what you own as a financial and contractual object — cost, ownership, warranty, license entitlement, refresh date, disposal. A CMDB tracks configuration items as operational objects and, more importantly, the relationships between them: what depends on this, what does this depend on, what breaks if it changes. A retired laptop in a cupboard is an asset but not a CI. A business service like payroll is a CI but not an asset. A laptop in active use is both, with different attributes mattering to each. ITIL treats them as two separate practices for exactly this reason. In Atomicwork they run on the same graph, so you don't reconcile two systems to answer one question.

Three things: it's populated by federation and discovery rather than by hand, it models relationships several hops deep rather than storing flat records, and it's queryable by AI Coworkers as well as people. A CMDB that needs a quarterly clean-up project isn't modern, whatever it's built on.

Native discovery, MDM tools (Jamf, Kandji, Intune) as full attribute sets, cloud providers (AWS, Azure, GCP), your existing ServiceNow CMDB via the ServiceNow Bridge, and REST APIs and MCP servers for anything else.

Yes, two ways. If it has an API, connect it over REST. Alternatively, you can connect the two using an MCP server (Atomicwork has a Bring Your Own MCP server feature).

Yes, it can but you can migrate gradually. Start by syncing your ServiceNow CMDB with Atomicwork so your AI Coworkers have context immediately.

You can model your own asset types and attributes without writing code, and define relationships from assets to people, other assets, and custom objects in your directory.

Automatic linking and deduplication across sources, event-based updates from systems that push events, and one record per asset with every contributing source visible for reconciliation. Where a source can push events, updates land in near real time and only the changed fields are written rather than the whole record.

Today, you can generate a service map using an AI Coworker. For example, an Asset Impact Analyst returns the dependency chain and blast radius as structured output inside the ticket, several levels deep, with recent changes correlated.

No. Atomicwork ingests from your observability stack and runs the runbooks that follow. It is not the monitoring or event-correlation layer.

Every AI Coworker queries the same graph. That's what lets the Asset Impact Analyst return a blast radius, and what lets a Network Ops Engineer know which laptop, which OS build and which VPN client it's dealing with before it starts.