Everything you unlocked

Give your employees and teams their time back so they can focus on what really matters — that was the intent behind every update we shipped in 2025. From the Universal Agent to deeper automation and connected intelligence across your entire stack, this year was all about innovation and power-ups that removed friction and elevated the impact your teams create at work. Here’s a look at everything Atomicwork unlocked in 2025.

with Atomicwork in 2025

2025 Product Releases

Give your employees and teams their time back so they can focus on what really matters — that was the intent behind every update we shipped in 2025.

From the Universal Agent to deeper automation and connected intelligence across your entire stack, this year was all about innovation and power-ups that removed friction and elevated the impact your teams create at work. Here’s a look at everything Atomicwork unlocked in 2025.

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Support that actually happens in the flow of work...

Resolve incidents in real-time

Fix issues instantly as Atom reads context from your screen, whether it’s on-device or in the browser.

Smart image analysis

Atom interprets images to identify errors or misconfigurations and provide tailored next steps.

Configure tools with confidence

Complete setup and adjust app settings correctly with guidance that adapts to what you’re seeing.

Understand your spreadsheets instantly

Ask questions about any spreadsheet and get clear, immediate answers — no formulas, no digging.

Get help inside any app

Move through tasks inside any app as Atom recognizes the screen and points you forward.

...across every app, conversation, and task

Every channel. Multi-modal

Atom meets your employees where they work - in the browser, Slack/Teams, the portal, and email - with voice and vision built in for in-the-moment support.

Trusted knowledge from 800+ sources

Get reliable answers from public documentation across your tech stack without searching.

Clear requests from messy threads

Atom detects multiple intents from a single conversation and breaks them into separate requests.

Responses that fit your org

Match your internal style with Atom adapting its tone, and terminology to your org’s voice and policies.

Stay updated without switching tools

See real-time notifications and past interactions inside the browser so work stays uninterrupted.

Benchmark Atom’s responses

Evaluate how Atom answers real questions, measure accuracy, and improve quality before every rollout.

Benchmark Atom’s responses

Evaluate how Atom answers real questions, measure accuracy, and improve quality before every rollout.

Benchmark Atom’s responses

Evaluate how Atom answers real questions, measure accuracy, and improve quality before every rollout.

Every channel. Multi-modal

Atom meets your employees where they work - in the browser, Slack/Teams, the portal, and email - with voice and vision built in for in-the-moment support.

Trusted knowledge from 800+ sources

Get reliable answers from public documentation across your tech stack without searching.

Clear requests from messy threads

Atom detects multiple intents from a single conversation and breaks them into separate requests.

Responses that fit your org

Match your internal style with Atom adapting its tone, and terminology to your org’s voice and policies.

Stay updated without switching tools

See real-time notifications and past interactions inside the browser so work stays uninterrupted.

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Give every agent AI-level speed

Clarity, context, and shortcuts that let agents resolve more in less time

Instantly find information across requests, assets, and changes with full page search

Move quickly through queues with keyboard shortcuts that save time on every action

Reduce visual strain with Dark mode for long sessions

Organize work with tags that reveal patterns

Act faster with Quick Reply and visibility into who responded last

Understand request progress immediately with visual cues for state, urgency, and deadlines

Understand problems, past patterns, and actionable fixes in one smart AI-aware view

Enter request details faster with fields that auto-complete using context

Speed up responses with ready-to-use, consistent templates

Surface key user details like role or location without navigating away

Diagnose issues quickly with asset context right inside the request

Share, reuse, or audit work easily with one-click print, copy, and export tools

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Automation that runs your org

Use AI-driven workflows to automate decisions, handle complexity, and keep your operations moving with fewer manual touchpoints

Automate service processes ->

Scheduled workflows  

Fail-safe automations

New workflow triggers

New workflow actions

Build and refine easily

Scheduled workflows

Run workflows on custom schedules to automate tasks like sending reminders, syncing HR data, or cleaning up stale requests.

Classify with AI

Analyze any reply to detect urgency, escalation signals, or mishandled steps, triggering the right follow-up actions automatically.

Code actions

Run scripts to automate complex tasks like restarting services, clearing caches, updating configs, or triggering APIs without needing an agent to intervene.

Version controls

Track every change to a workflow with version history, summaries, and rollback options so you can iterate safely.

Complex JSON objects

Transform any JSON data into workflow-ready attributes so logic can branch dynamically.

Error logs

Troubleshoot faster with clear, actionable logs that show you exactly which step failed and why.

Fail-safe automations

Retry failed steps, continue on non-critical errors, or skip downstream workflows to ensure your automations stay reliable even when systems don’t.

New workflow triggers

Trigger workflows based on SLA breaches, approvals, work moving across workspaces, or comments, like notifying a manager automatically when a high-priority request stalls.

New workflow actions

Create linked requests, set up a wait time, convert request types, tag work, send forms, or invite users so your workflows act, not just route.

Build and refine easily

Insert steps mid-flow, navigate complex automations with a mini-map, and manage multiple workflows with bulk actions.

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Analytics that reveal what humans can’t see

Understand what’s working, what’s slowing teams down, and where to invest next with insights grounded in in conversations, activity, and request patterns.

Analytics for IT teams ->

Insights

Aging

Performance

Insights

Insights from every conversation

See patterns across employee questions
Identify hotspots and recurring friction points
Discover where automation can save time

Aging

Track aging before it becomes backlog

Spot requests stuck in queues or handoffs
Prioritize by oldest, riskiest, or most impactful items
Reduce SLA breaches with early visibility

Performance

Understand how teams really perform

Compare resolution times across agents and groups
Identify top performers and coaching opportunities
See workload distribution to catch bottlenecks

Empower analysts with deeper access

Give analysts controlled access to your data so they can build meaningful reports and explore trends without breaking governance.

Insights from every conversation

Return to the right insights and share consistent snapshots with others with custom report views.

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A platform built to scale your AI-run operations

Strengthening the foundation where your workflows, governance, and intelligence all come together

Learn more about our platform ->

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Analytics that reveal what humans can’t see

Understand what’s working, what’s slowing teams down, and where to invest next with insights grounded in in conversations, activity, and request patterns.

Benchmark Atom’s responses

Evaluate how Atom answers real questions, measure accuracy, and improve quality before every rollout.

Ask Atom on the portal

A dedicated portal to ask Atom questions, report incidents and review everything Atom has helped with.

Customize your notifications

Design notifications that match your processes with flexible templates, tailored messaging,and targetted delivery.

Map every relationship clearly

Connect assets, users, requests, and changes so teams know what’s involved and who’s impacted.

Collaborate with external users

Let contractors and vendors participate as guests via Slack or Teams — without full agent access.

Manage approvals centrally

Create and update all approval policies from one place for consistent, reliable decision-making across your org.