Live Virtual Series
Curated for IT practitioners
The Agentic ITSM
Masterclass
April 7–10, 2026 | 45-minute sessions per day
why attend
You want to implement AI. Learn from those who've already made it happen.
Each session pairs you with a practitioner who'll walk you through the real challenges they faced, how they solved it, and what they did differently.
Deflect L1 requests
with contextual, human-like responses
Automate L2 requests
like access provisioning or password resets
...and accelerate L3 resolutions
with contextual assistance to your IT team.
agenda
Tackling AI challenges you're probably solving right now.
All sessions run 30 minutes + 15 minutes live Q&A with the speaker.
Day 1 · April 7
10:00 AM - 10:45 AM PT
session 1
Designing deflection paths that actually work
Most self-service setups disappoint because they're designed around the tool, not the person asking for help. Ehm shows you how to map what employees actually need to the right resolution path and where AI changes what's worth automating.
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speaker
Ehm Driggers
IT Operations Coordinator, TubeScience
HOST
Gautham Menon
Product Manager, Atomicwork
Day 2 · April 8
10:00 AM - 10:45 AM PT
session 2
Breaking the access provisioning bottleneck
Day 3 · April 9
10:00 AM - 10:45 AM PT
session 3
How delightful employee experiences begin with HR+IT
Day 4 · April 10
10:00 AM - 10:45 AM PT
session 4
From one IT win to an org-wide AI strategy
Save your spot
All sessions are live. Recordings available for registered attendees only.