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Gautham Menon
Product Manager @ Atomicwork
Designing deflection paths that actually work: What we learned from TubeScience's journey
Learn how TubeScience's 3-person IT team designed AI-powered deflection paths to handle 34.5% of requests automatically from the Agentic ITSM Masterclass series.
Context engineering: The secret weapon of CIOs architecting the future of IT
Engineering the right data can work as valuable context for your ITSM workflows and support to be faster and smarter.
Enterprise knowledge graphs: Why in the age of AI agents, context is king
Why enterprise knowledge graphs are needed to give AI agents the context they need for intelligent and high-quality employee support.