Customers
Introducing Atomicwork’s Universal Agent

Our Universal Agent empowers enterprises to deliver real-time, proactive support with voice, vision, and context-aware intelligence in the flow of work.

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Let AI see IT: How IT teams can leverage Vision AI for intuitive end-user support
From instant troubleshooting guidance to navigating everyday tools, see how modern enterprises can put Vision AI to use for faster end-user support.
SupportWorld Live 2025: When IT met AI (and didn't quite know what to do about It)
Our observations on how IT leaders are approaching AI and rethinking legacy tools while seeking for clarity in the evolving tech landscape.
13 Top BMC alternatives to drive smarter IT in 2025
A round-up of the top AI-driven alternatives to BMC Remedy that prioritize user and agent experiences.
SITS25 Reflections: The stark divide of AI adoption in ITSM
Our observations on AI's impact in enterprises, ITSM software, and service management jobs.
Cherwell EoL is here: 11 best Cherwell alternatives to consider for your next ITSM
Our roundup of top ITSM alternatives to Cherwell's service management solution after Ivanti's End of Life announcement.
How Agentic AI can ease Azure operations for IT teams
Learn how you can manage Azure services with Agentic AI easily to get an overview of services, monitor performance metrics, or provision new resources.
Baseball cards, databases, and boardrooms: Insights from Karl Mosgofian
A candid conversation about nonlinear career paths, bridging tech with business, and how startups can better speak the CIO’s language.
Spring into smarter service with Atomicwork's updates
The Universal Agent, a handful of new integrations, improved change management and more - all rolled up in our refreshing Spring Updates here.
When AI stops being magic: Rethinking how IT teams should evaluate conversational tools
Why most AI demos wow, but daily usage wears users down and what IT leaders should really be evaluating instead.
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