Features
Answers

Instant help.
For everyone.

Atomicwork's AI-powered assistant Atom, can take any question, any time from your employees so that they don't get stuck at work dealing with everyday support needs at workplace.

Deliver personalized employee support

Atom makes scaling employee support a piece of cake for distributed teams across locations and timezones.

Automate IT support issues

Free up your IT team's time to focus on important high-impact projects and leave the routine IT support issues to Atom. Atom can keep pace with your company's growth to handle support volume and leave the IT team to work on the hard business problems.

Delightful HR support at scale

Atom can learn from your company wiki, HR policy docs, FAQs and even prior conversations on Slack and Microsoft Teams to help employees 24x7 for any HR support issues. If it's a question that needs a human, Atom will raise a request and route it to the team.

Conversational AI you can trust

Atom is built using state of the art AI models from Azure OpenAI, open source and proprietary Atomicwork technology, however it is grounded in your data with  privacy controls. We have built-in AI guardrails to make sure Atom answers questions only based on your content and won't respond inappropriately or incorrectly.

A personal support concierge for every employee

Atom can deliver round-the-clock support to your employees and end users, no matter what the timezone or language.

Support via channels and DMs

Atom can answer IT and HR support questions both in channels and DMs in a conversational manner. No waffling here.

Route requests to channels

Set up routing rules to send support requests to teams and workspaces so that they always land in the right inbox.

Historical learning from Slack

Atom learns from the public channels it's added to in Slack and Microsoft Teams so it can instantly start answering questions.

Support notifications

Atom delivers just-in-time replies to employees via Slack and Microsoft Teams so they don't miss any ticket updates.

Intelligent service requests

Atom fetches services from different workspaces and routes service requests to the right teams for speedy resolutions.

Workspaces for internal teams

Every team can manage their requests, channels and topics in their own spaces and keep them private and secure.

Get a free trial of Atomicwork

Connect with our team of experts and find out how you can deliver modern IT service management