SITS, the Service Desk & IT Support Show, is gearing up for its annual gathering of IT Service Management (ITSM) professionals in London this year. Organized by Diversified Communications UK, this event provides a platform for industry leaders, practitioners, and experts to come together and exchange insights, knowledge, and best practices.

And this year, Atomicwork is excited to be part of it!

What is SITS?

For many years, SITS has been the the go-to event for IT Service Management professionals. With a focus on service desk management, IT support, and ITSM best practices, SITS tries to address the challenges and opportunities facing the ITSM community every year. From educational seminars and panel discussions to exhibitor showcases and networking events, SITS offers something for everyone involved in IT service delivery and support.

What is Atomicwork?

Atomicwork is a modern service management solution, empowering enterprises to deliver fast and scalable internal support for their employees and end users. Seamlessly integrating with platforms like Microsoft Teams and Slack, Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations.

Who should attend SITS 2024?

SITS welcomes IT Service Management professionals from all backgrounds and experience levels. Whether you're a service desk manager, IT support analyst, ITSM consultant, or IT director, SITS offers valuable insights and networking opportunities to help you advance your career and stay ahead of industry trends.

The program is particularly relevant for:

• Service Desk Managers
• IT Support Analysts
• IT Service Delivery Managers
• IT Operations Managers
• IT Directors and CIOs
• ITIL Practitioners
• ITSM Consultants
• ITSM Tool Administrators
• Anyone involved in delivering or supporting IT services within their organization

Atomicwork’s session at SITS 2024

Atomicwork will also be presenting a session at SITS, titled "Starting on the Right Foot: AI Guardrails for IT Leaders". This session, co-hosted by Vijay Rayapati, our CEO, and Aparna, our product head, will provide a comprehensive roadmap for IT leaders on how to formulate and implement an effective AI strategy. They will delve into the prerequisites for ensuring security, governance, and compliance when integrating AI into their operations.

We’ve planned the session with the goal of equipping IT leaders with practical knowledge and strategies to successfully navigate the new world of AI technology.

We would love to have you come and listen to us, you can register here.

SITS 2024 date and location

Mark your calendars for April 17 – 18, 2024, as SITS takes place at ExCeL London, one of the UK's premier event venues.

Workshops at SITS 2024

17th April, Wednesday -

• 11:00 - 12:00:

Workshop 1: MSP Strategies for success: scaling, simplifying, and supporting Apple services

Workshop 2: Learning and Development – Training for service desk teams

• 12:00 - 13:00:

Workshop 1: Beyond measuring Employee Experience

Workshop 2: Cyber Insurance and Cybersecurity as a Service

• 14:00 - 15:00:

Workshop 1: Levelling up – how to transition into leadership

Workshop 2: Automation and your service desk – where do you start?

• 15:00 - 16:00:

Workshop 1: Demystifying Managed Detection and Response

Workshop 2: AI in IT: Revolutionary or dangerous?

18th April, Thursday -

• 11:00 - 12:00:

Workshop 1: Marketing strategies for MSPs to drive business – providing the aha moment

Workshop 2: Leveraging IT automation for help desk efficiency

• 14:00 - 15:00:

Workshop 1: Demystifying Managed Detection and Response

Workshop 2: Compliance and ITSM: Navigating the regulatory landscape

• 15:00 - 16:00:

Workshop 1: What is the real difference between ITSM and ESM offerings?

Workshop 2: Cyber Insurance and Cybersecurity as a Service

More details about the workshops and the speakers here

How to reach SITS

Getting to SITS is easy, thanks to London's excellent transportation network

• By Tube: ExCeL London is conveniently located near several London Underground stations, including Custom House for ExCeL and Prince Regent.
• By DLR: The Docklands Light Railway (DLR) provides direct access to ExCeL London from various locations across London.
• By Train: ExCeL London is also accessible via National Rail services, with Custom House station just a short walk away.
• By Bus: Several bus routes serve ExCeL London, providing convenient transportation options from all over London.
• By Car: If you're driving to SITS, there are ample parking facilities available at ExCeL London, making it easy to reach the venue by car.

Places to visit near SITS

While you're in London for SITS, why not explore some of the city's iconic attractions? Here are a few nearby places to visit:

• The Emirates Air Line: Take a ride on the Emirates Air Line cable car for breathtaking views of London's skyline and the River Thames.
• The O2 Arena: Catch a concert or sporting event at The O2 Arena, one of London's premier entertainment venues.
• Canary Wharf: Explore Canary Wharf's bustling business district, home to some of the UK's largest financial institutions and corporate headquarters.
• Greenwich Park: Enjoy a leisurely stroll through Greenwich Park, one of London's oldest and most beautiful royal parks, and take in stunning views of the city from the Royal Observatory.
• Cutty Sark: Step aboard the Cutty Sark, a historic clipper ship that once sailed the world's oceans, and learn about its fascinating maritime history.
• Thames Barrier Park: Relax and unwind in Thames Barrier Park, an oasis of greenery and tranquility located along the River Thames.

And don't forget to visit Atomicwork at booth 595 during SITS. Our team will be on hand to answer your questions and discuss how we can help you optimize your IT service management practices.

Please register here to secure your spot at SITS 2024 and join us for an unforgettable experience!

We look forward to seeing you at SITS!