North America 2024 Edition

State of AI in IT Report

Get a snapshot of AI adoption. Learn what your peers are doing, optimistic, and cautious about.
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🤝 In collaboration with

Benchmark the AI adoption of your IT team

Leverage the data from this report to inform your strategy and investments in 2024.
Compare your AI progress to other organizations
Potential applications, priorities, and concerns
Business perspective on AI, IT, and AI in IT

Key Insights

IT respondents said their organizations had started investing in AI for IT.
IT respondents feel that customer data security is the biggest barrier to AI adoption.
Only a quarter of the end-user respondents were happy with their IT support team.
End-users stated that they're already using free AI tools like ChatGPT for their work.

Includes insights from

Lead Author
Stephen Mann
Roy Atkinson
Clifton Butterfield
James Finister
AI Ethicist
John Custy
ITSM Consultant,
JPC Group
Syachfri Tjhia
Head of IT,
Catalyst Education
Alan Berkson
Intelligist Group
Phyllis Drucker
Service Management
Thought Leader
Doug Tedder
Tedder Consulting

Go into 2024 with a deliberate technology strategy for your IT Operations