IT workflow automation
Automate your IT workflows with Atomicwork
Automate complex IT service request workflows with AI agents and reduce end-user wait times.
Try Atomicwork
Automate complex IT service request workflows with AI agents and reduce end-user wait times.
Try AtomicworkOrganizations see incredible business returns when they use AI agents to automate routine IT support activities like access provisioning, approvals, password rests, or employee onboarding and offboarding.
Automate common workflows like employee onboarding, incident management, and IT asset tracking to significantly cut costs. Streamlined processes reduce manual errors, saving time and resources across various IT operations.
Atomicwork transforms ticketing into an intelligent, automated process. From approvals to prioritization and triaging, AI agents save time on repetitive tasks. Our user-friendly interface allows easy implementation of AI-powered workflows, boosting overall productivity.
Automated workflows accelerate response and resolution times for end-user queries and issues. This improved efficiency translates to higher employee satisfaction (ESAT) scores, reflecting positively on IT performance and organizational productivity.
Atomicwork’s Universal AI Agent, Atom, can provide support to employees no matter where they are - the browser, Teams, Slack, email or portal - or how they want it via video, voice and chat.
Explore more ->Every minute counts for IT support teams, and by not automating workflows, you force them to adopt errors.
Atom AI agents enable IT leaders to create automated workflows with triggers, conditions, and actions, streamlining routine tasks. IT teams can track request statuses from various viewpoints. You can also automate request management by configuring rules for prioritization, categorization, and assignment based on predefined criteria.
SLA management can also be automated, with escalations and notifications to maintain service quality. The system routes high-priority incidents to senior agents and distributes routine requests among available team members. Agents receive timely notifications with relevant SLA information and status updates.
Automate common IT service requests like password reset, VPN issues, and access to applications like GitHub, Power BI reports, Salesforce, etc., in a few clicks with specialized AI agents. Atomicwork’s AI assistant Atom integrates with your enterprise apps in seconds.
Once integrated, employees can submit their requests to Atom through Slack or Teams. Atom then runs through the usual steps like an agent to process the repetitive IT requests, only 10X faster, so there are fewer dependencies on IT teams.
Atomicwork allows users to set up automated approval workflows to reduce approval lifecycles so employees and agents don’t have to wait for manual approvals for hours or even days. Once an approval request is created, Atom matches it with your service catalog through Teams or Slack.
In case of multiple approvers, everyone receives notification, so the approval/decline process speeds up. You can specify paths for approval and decline within the workflow to reduce manual interactions in the loop.
Atomicwork allows you to auto-trigger notifications on request updates through its workflow system. You can set up triggers for various events, such as when a request is created or updated, its status or priority changes, or when comments or replies are added. These triggers can be combined with conditions based on request attributes or requester information.
You can then configure actions like sending emails, adding private comments, or replying to requesters. This automation ensures timely communication and keeps all stakeholders informed throughout the request lifecycle.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Create workflows easily with a drag-and-drop builder. No complex implementation is required. Empower teams to automate notifications, reminders, and routine tasks without extensive coding knowledge.
Leverage Atom AI agents to integrate with enterprise apps and process common IT requests and provisions faster. Automate everyday tasks like password resets and access requests without human intervention.
Atom integrates with your current tech stack, allowing employees to submit requests 24/7. It processes routine IT tasks automatically, empowering employees by reducing dependencies.
Set up automated workflows for asset management tasks. This includes automating processes for tracking, assigning, and managing IT assets throughout their lifecycle.
Streamline access request processes with automated workflows. This includes provisioning software access, creating user accounts, and managing permissions across various enterprise applications.
Implement secure, automated approval workflows that align with your organization's requirements. Ensure compliance by setting up conditional workflows and logging all interactions for troubleshooting.
