Customers
Chetan G Rajappa
IT Delivery and Service Management Consultant
Author of ‘IT UNCHAINED’ : a reflection of real-world IT Service Management challenges, leadership dilemmas, and transformation insights. My core passion lies in leveraging the right blend of people, process, tools, and technology to unlock value and resilience.
From Reactive to Proactive Support: A smarter path for service desks
Drawing from decades of real-world IT service delivery, I explore why modern service desks should rethink support systems and not just chase faster ticket resolutions.