The same frontier model can deliver different accuracy and cost depending on the harness around it. HarnessTax and Atomicwork ITSMBench show why enterprises should evaluate the model and harness together, then optimize for cost per verified outcome.

Atomicwork's AI Coworkers now monitor their own runs against expected behaviors, report drift, and propose fixes for an admin to review before anything changes.

What IT needs is more headcount capacity for better delivery capability and shift coverage.