How and why a streaming chat architecture matters when your AI isn't just answering questions but acting on your behalf across tools and systems.

Here's what's truly worth your time at SITS'26 with our list of curated sessions, travel logistics, and a shortcut through the programme.

Zuora's Gaurav Sisodia shares how agentic AI cut IT messages by 80% and expanded from IT to five departments in the Agentic ITSM Masterclass.