Sept 24
San Francisco
Case study
See how Pepper Money hit 98% ESAT with Atomicwork. Watch the full success story ->
Atomicwork enables even the most strapped IT and HR teams provide world-class support without compromising on experience or efficiency
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"We looked at many solutions, but none came close to replacing ServiceNow—until we found Atomicwork. Unlike legacy systems, Atomicwork enables us to move at the speed of business."
"By adopting Atomicwork, we achieved remarkable ROI and optimized IT operations without increasing headcount."
"With Atomicwork, everyone whether in HR, IT, or Finance was finally speaking the same language, using the same workflows, processes, and tools."
"Atomicwork has been the gold standard of companies we work with. It makes the lives of the IT team easier."
"We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and employee experience."
"Atomicwork's platform elevated our service management, driving both operational efficiency and a superior employee experience."
Let Atom field L1 employee queries so you can focus on mission-critical projects
Upload all the knowledge documents you have at hand - company wikis, policy docs, FAQs - and add Atom to public channels so it can learn your context and start answering instantly.
Atom can answer questions, provide updates and raise requests via public channels or DMs, depending on your employee's needs.
Atom can fetch services from a catalog based on an employee's conversation and guide them to raise a request right from Slack/Microsoft Teams.
Answer employee questions in seconds, not days.
Atom learns from historical Slack and Microsoft Teams conversations, service catalogs, Notion pages and company wikis to instantly answer any FAQ your employees might have.
This way, your team don't have to step in to help employees reset passwords or fill out a form for a new laptop or download their payslip.
With Atomicwork, employees no longer have to figure out where or what request they need to be raising to get help fast.
Atom learns your service catalog so it can guide your employees to the right solutions right inside Slack or Microsoft Teams. If Atom doesn't have the right answer, employees can raise a request so an agent from your team can step in.
When employees raise complex requests that need an agent's help, resolution sometimes takes longer than it should because of response delays in both ends.
Atom delivers updates and responses to both the agent and the requester, speeding up the ticket resolution cycle and making sure both parties are always up-to-date. Employees don't even have to remember ticket numbers; they can just ask Atom!
Empower your employees with all of the information they will need ahead of potentially high-volume moments like new technology implementation or tax season.
Teams can set up Atomicwork journeys with scheduled comms, assigned tasks, and automated actions to manage employee experience occasions. Atom will notify employees and guide them through the entire journey.
Empower employees by federating your internal knowledge sources so Atom provides instant answers.
Efficiently manage requests from employees by streamlining routing and internal collaboration.
Streamline the incident management process to efficiently address issues and learn from disruptions.
Craft and implement tailored employee experiences at scale, collaborating with stakeholders across teams from onboarding to offboarding.
Improve your teams' operational efficiency by automating manual work like provisioning, prioritization, approvals, and reminders.
Stay on top of organization trends and challenges, while advancing employee experience and productivity.
