Former Gartner Analyst for Identity & Access Management, Henrique Teixeira, explains why identity is now the core of cybersecurity and business efficiency.

Our learnings from Microsoft Ignite 2025 on agent control planes, unified context, agent security, and making agentic AI scalable.

Tips to design a clear, employee-first service catalog that boosts AI accuracy, cuts misrouted tickets, and improves resolution speed.