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The barrier to AI adoption is not the technology but that people are not being brought along, and most leaders are experimenting without an actual plan.
Troy DuMoulin leads research and development at Pink Elephant and is among the more recognised voices in ITSM, ITIL and Lean IT. He has spent over twenty years in IT management consulting and training, contributed to official ITIL publications across editions 2, 3 and 4, and co-founded the Lean IT Association.
