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Case study
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Enterprise ITSM + ESM,
with the AI Workforce to run it

Flexible pricing with both usage and outcome-based plans to support your business scale and growth needs.

Professional
For startups streamlining IT
service operations
platform
Starts from $25,000/year
Billed annually
credits
A credit is Atomicwork’s unit of AI consumption — drawn each time an AI co-worker completes a job.

Credits scale with steps taken, tools called, output length, and model complexity.
Includes 25,000 credits
Request a free trial →
INCLUDES
5 AI Coworkers
Up to 250 end users
Up to 500 managed devices
Up to 50 software applications
Chat, voice, email and portal channels
Full ITSM capabilities
Pre-built analytics and integrations
Email support, business hours
Business
For scaleups driving automation
across the business
platform
Flexible pricing
Sized to your business needs
credits
A credit is Atomicwork’s unit of AI consumption — drawn each time an AI co-worker completes a job.

Credits scale with steps taken, tools called, output length, and model complexity.
Flexible credits
Schedule a demo →
ProfessionaL plus
20 AI Coworkers
Up to 1,000 end users
Up to 2,000 managed devices
Up to 200 software applications
Custom workspaces for every team
Enterprise ITSM + ESM
Custom analytics and integrations
Chat + email support, extended hours
Enterprise
For global organizations with
advanced compliance and scale needs
platform
Custom contract
Pre-negotiated terms
credits
A credit is Atomicwork’s unit of AI consumption — drawn each time an AI co-worker completes a job.

Credits scale with steps taken, tools called, output length, and model complexity.
Volume discounts
Talk to our team →
Business plus
Unlimited AI Coworkers
Unlimited end users
Unlimited managed devices
Unlimited software applications
Unlimited automation
Custom data residency
SLAs and uptime guarantees
24×7 support + dedicated CSM
Bring Your Own ITSM Platform

Start with your existing ITSM. Upgrade when you're ready.

Start with IT, see the value, and decide to switch. Atomicwork's AI Workforce runs on top of ServiceNow or Atlassian JSM — no migration, no platform fee. Pay only for what gets done.

Atomicwork AI Workforce with ServiceNow

Deploy Atomicwork's AI Coworkers along with your ServiceNow instance.

Platform
No platform fee
USAGE
Consumption-based
Talk to sales →
Atomicwork AI Workforce
with Atlassian JSM

Run Atomicwork's AI Coworkers along with your Jira Service Management instance.

Platform
No platform fee
USAGE
Consumption-based
Talk to sales →

Compare plans

Capabilities by plan. Click a category to expand.

ProfessionalBusinessEnterprise
AI Workforce
Coworkers (total)520Unlimited
Atomicwork co-workers
USAGE PRICED
ITOps Support Engineer
Access coworker
Workflow coworker
Service coworker
Custom co-workers
usage PRICED
Custom coworker
Custom roles, skills & tools
Performance reporting & tuning
Custom models, harnesses & runtime
Shared
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
ITSM
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
esm
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
itam
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
analytics
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
analytics
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
Platform
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
security
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
customer support
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
AI Workforce
Coworkers (total)5
AI Workforce
ITOps Support Engineer
Access coworker
Workflow coworker
Service coworker
Custom co-workers
usage PRICED
Custom coworker
Custom roles, skills & tools
Performance reporting & tuning
Custom models, harnesses & runtime
Shared
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
ITSM
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
esm
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
itam
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
analytics
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
Platform
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
security
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
customer support
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
AI Workforce
Coworkers (total)5
AI Workforce
ITOps Support Engineer
Access coworker
Workflow coworker
Service coworker
Custom co-workers
usage PRICED
Custom coworker
Custom roles, skills & tools
Performance reporting & tuning
Custom models, harnesses & runtime
Shared
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
ITSM
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
esm
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
itam
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
analytics
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
Platform
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
security
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
customer support
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
AI Workforce
Coworkers (total)5
AI Workforce
ITOps Support Engineer
Access coworker
Workflow coworker
Service coworker
Custom co-workers
usage PRICED
Custom coworker
Custom roles, skills & tools
Performance reporting & tuning
Custom models, harnesses & runtime
Shared
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
ITSM
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
esm
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
itam
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
analytics
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
Platform
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
security
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
customer support
AI workflows
Channels (Chat, Voice, Email, Portal)
Multi-agent orchestration
Knowledge support
$1 per outcome
One resolved knowledge query — answered from your internal docs, knowledge base, or policies.
Minimum 25,000 outcomes/year
with volume discounts
Examples
"I need to reset my password"
"What are my healthcare benefits?"
"What is the client dinner expense policy?"
Access automation
$2 per outcome
One access request handled end to end — manager approval, provisioning, or deprovisioning.
Minimum 12,000 outcomes/year
with volume discounts
Examples
Provision Gong access for a sales manager
Provide Salesforce access for 8 hours
Grant reporting role on AWS Redshift
Service delivery
Starts from $3 per outcome
An AI Coworker achieving its defined goal on a ticket — NetworkOps, CloudOps, DeviceOps, or Incident Management.
Minimum 8,000 outcomes/year
with volume discounts
Examples
Incident detected and alert sent to admins
Rollout overnight software update
Automated onboarding for new remote hire
Bring Your Own Platform

Start with your existing ITSM or upgrade to Atomicwork

Run Atomicwork AI Workforce on ServiceNow or Atlassian JSM without any change management risks. Upgrade to Atomicwork once you're ready.

Atomicwork AI Workforce on ServiceNow

Run Atomicwork's AI Coworkers on top of your ServiceNow instance.

Platform
No platform fees
USAGE
Pay per outcome
Talk to sales →
Atomicwork AI Workforce on Atlassian JSM

Run Atomicwork's AI Coworkers on top of your Atlassian JSM instance.

Platform
No additional fees
USAGE
Pay per outcome
Talk to sales →
Full Atomicwork Platform + AI Workforce

Complete ITSM, ESM, and ITAM platform bundled with AI Workforce.

Platform + outcomes
Outcome pricing + 25% of net spend
Talk to sales →
Get Atomicwork on the Microsoft Marketplace
Leverage Your Azure Credits
Consolidate Billing
Accelerate Procurement
View on marketplace →
Customer logoAmmex logo

"We looked at many solutions, but none came close to replacing ServiceNow, until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business."

David Williamson, CIO
David Williamson
Chief Information Officer

"The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently."

Chad Ghosn, Global CIO and CTO
Chad Ghosn
Global CTO and CIO

"Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone, whether in HR, IT, or Finance, is finally speaking the same language, using the same workflows, processes, and tools."

Syachfri Thjia, Head of Data and Technology at Catalyst Education
Syachfri Tjhia
Head of Data & Technology

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Ryder Hampton, Head of Technology and Enterprise Services
Ryder Hampton
Head of Technology - Enterprise Services

"With Atomicwork’s modern service management and agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows, all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace."

Karthik Chakkrapani, SVP Corporate Operations and CIO at Zuora
Karthik Chakkarapani
CIO & SVP, CORPORATE OPERATIONS

BUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE

Learn more →
SOC 2
GDPR
hipaa
CSA STAR
ISO 42001
CASA security certification for Atomicwork compliance
casa
Microsoft
365

Frequently asked questions

What is Atomicwork?
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We have already implemented ServiceNow / Jira Service Management. Do we have to completely rip and replace to use Atomicwork?
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How does the outcome-based pricing actually work, and how do we define what counts as an "outcome"?
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We're a global enterprise with strict data residency and compliance requirements. Can Atomicwork meet those needs?
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What level of support and SLAs can we expect, and do we get a dedicated contact?
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What are Atomicwork credits?
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How will I know how many credits to get?
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Can Atomicwork handle HR, Finance, and other departmental workflows or is it just for IT?
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What integrations are supported out of the box, and can we connect our existing enterprise stack?
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Does Atomicwork offer a native MCP server?
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See Atomicwork in action now.

Talk to our team about how you can get started right away!