Sept 24
San Francisco
Case study
See how Pepper Money hit 98% ESAT with Atomicwork. Watch the full success story ->
Assets can be software too; reduce SaaS sprawl and optimize costs with effective software asset management
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"We looked at many solutions, but none came close to replacing ServiceNow—until we found Atomicwork. Unlike legacy systems, Atomicwork enables us to move at the speed of business."
"By adopting Atomicwork, we achieved remarkable ROI and optimized IT operations without increasing headcount."
"With Atomicwork, everyone whether in HR, IT, or Finance was finally speaking the same language, using the same workflows, processes, and tools."
"Atomicwork has been the gold standard of companies we work with. It makes the lives of the IT team easier."
"We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and employee experience."
"Atomicwork's platform elevated our service management, driving both operational efficiency and a superior employee experience."
Software and hardware assets differ not just in type but also challenges
Uncontrolled software usage could lead to license overuse, resulting in compliance issues and potential fines.
Unused or underutilized software licenses waste resources and inflate IT budgets unnecessarily.
Without a centralized view, managing software assets becomes chaotic, leading to inefficiencies and missed opportunities for optimization.
We looked at many solutions, but none came close to replacing ServiceNow until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone whether in HR, IT, or Finance is finally speaking the same language, using the same workflows, processes, and tools.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.
Optimize software use and reduce costs through effective software asset management
Implement a centralized system to track all software assets, ensuring visibility and control over software usage and compliance. This centralized approach allows for easier management of software updates and patches, reducing the risk of security vulnerabilities.
Use automated workflows to provision and deprovision software licenses, preventing overuse and underuse, and ensuring compliance with licensing agreements. Automation also helps in maintaining accurate records, making it easier to predict future licensing needs and budget accordingly.
Conduct regular audits to identify unused software, allowing for reallocation or discontinuation to optimize costs and resource utilization. These audits will help in uncovering redundant or obsolete software, streamlining the software portfolio for better efficiency.
Manage all of your ITSM practices from one place to enhance overall IT operations and support. Enable a seamless flow of information between asset management and service management processes, improving incident resolution times and ensuring that software assets are managed in the context of broader IT services.
Efficiently track, manage, and resolve IT incidents to minimize disruption and maintain business continuity
Identify and address the root causes of recurring incidents to prevent future issues and enhance system reliability.
Streamline the planning, approval, and implementation of IT changes to reduce risks and ensure seamless transitions.
Automate and manage service requests with ease, ensuring timely fulfillment and enhanced user satisfaction.
Leverage powerful analytics to gain actionable insights, drive informed decisions, and optimize IT operations.
Empower your team with an intelligent AI Assistant that automates routine tasks and provides quick, accurate support.
