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Karthik Chakkarapani, CIO at Zuora — Driving AI-powered workplace transformation
Karthik Chakkarapani
CIO at Zuora
38:51
June 11, 2025

What it takes to move an enterprise workplace onto AI in practice, from the CIO running it.

About the guest
Karthik Chakkarapani
CIO at Zuora

Karthik Chakkarapani is SVP, CIO and Head of Enterprise AI at Zuora. He was previously Chief Digital and Information Officer for the Americas at Signify and led digital transformation for Cisco's customer experience organisation. He coaches on digital leadership programs at Northwestern Kellogg and NYU Tandon.

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In this episode
00:00 Introducing Karthik's vision 02:26 Identifying the needs of modern employees 04:55 Mapping digital workplace journeys 10:25 Startups reframing IT problems 12:32 The employee experience impact 16:53 How to evaluate an AI technology partner 22:26 What a successful tech collaboration looks like 29:05 Measuring the efficiency of workplace transformation

Episode transcript

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