Offer instant help round-the-clock for your employees within Slack or Microsoft Teams by leveraging your enterprise knowledge, self-service catalog and workflows
Providing great employee self-service experiences and setting up efficient processes shouldn't be at odds. With Atom, the AI Assistant, you can have it all.
A one-stop shop for all employee needs
Employees can ask Atom any question; if Atom does not know the answer, it can help them raise a request and route it to the right team!
Streamlined service requests
Atom can fetch service forms for employees based on their needs so they can raise requests and get updates without ever leaving Slack or Microsoft Teams.
No more waiting patiently on support for a response
Train Atom on your company wiki, policy docs, service catalog, and conversation history so it deflects FAQs, leaving service teams free to focus on the complex problems.
Design and craft experiences to bring order and clarity to key employee moments and projects like onboarding, offboarding, promotions, learning, or compliance journeys. Schedule emails, messages, reminders, follow-ups, and tasks to ensure employees have everything they need; this way, they can spend less time searching for information and more time focusing on the challenging problems.
Organize IT, HR, Finance, and Facilities teams' work into on-demand services that can be offered to everyone in your company so that every request can be streamlined.
By setting up a service catalog, teams can also ensure that all the information they need to solve requests speedily can be captured upfront by Atom.
Bring together all your service catalogs, forms, knowledge base articles, Notion pages, FAQ documents, policy docs, company wiki pages, and PPTs across teams so that Atom can be your employees' source of truth.
Whether it's an HR inquiry, an IT troubleshooting request, or a FinOps concern, Atom can help your employees get help fast.
Provide self-service support where employees already are
No more bookmarking service desk portals or digging for the correct email alias or Slack channel to ask a question; employees can ask Atom for help right inside Slack or Microsoft Teams.
Atom can centralize information from all your knowledge sources to solve issues across multiple departments - IT, HR, Finance, Facilities, etc.
