EMPLOYEE SELF-SERVICE

Delightful employee service, delivered autonomously

Deflect service requests and automate repetitive processes with Atomicwork’s AI Workforce.

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Providing great employee self-service experiences and setting up efficient processes shouldn't be at odds. With Atom, the Universal AI Coworker, and the AI Workforce, you can provide a personal concierge for every employee without overloading your service team.

A NEW OPERATING MODEL

Hire an AI Workforce to handle end-to-end employee services on your behalf

When you can offload service operations like access automation, troubleshooting, policy questions and other L1 queries to AI Coworkers, your IT, HR and service teams gain coverage, capacity, and momentum. If an AI Coworker can’t resolve it, it escalates the ticket to a human.

Explore our AI Coworkers

HR Service Delivery

Onboarding Manager

Coordinates new-hire setup end-to-end — from offer letter to day-one access, with region-specific workflows for US and Canada.

hr

specialist

HR Service Delivery

Offboarding Manager

Manages secure employee departures — access revocation, device returns, and licence recovery.

hr

specialist

Legal

Legal Ops Specialist

Reviews contracts and routes approval workflows, to the right stakeholders.

LEGAL

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People Ops

People Directory Specialist

Manages employee profiles, org charts, and contact details.

hr

specialist

HR Service Delivery

Benefits Ops Manager

Guides employees through enrollment, coverage, claims questions and benefits changes.

hr

specialist

Build your own AI Coworker

Any role. Any team. Any workspace. Describe it in a few sentences and deploy.

From IT to Finance to HR, Atomicwork is enabling instant self-help, reducing support workloads, and streamlining ticket resolutions. This is just the beginning—exciting opportunities lie ahead to further enhance productivity and innovation, creating a smarter, more efficient digital workplace experience

Sangeeta Roy, Vice President, Strategy and Operations

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Employees get services and support in the flow of work

The Atomicwork AI Workforce leverages employee profiles, including their assets, department and previous service desk history, to provide personalized instant support in the flow of work.

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WORKS WITH

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Claude

Microsoft Teams

Slack

Web Portal

Email

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Everything you need for exceptional employee self-service

Atom flags every question it couldn't answer, so your knowledge base gets written from real demand instead of guesswork.

Every answer considers who's asking — department, location, device, past requests — so users aren't stuck in frustrating loops.

See which requests were resolved, which came back within a week, and where to fix the knowledge behind them.

Integrate your enterprise tech stack to build a complete employee service record

Onboarding, offboarding, promotions, compliance journeys, sequenced with the tasks, reminders, and approvals already in place.

When a ticket is escalated by an AI Coworker to a human, it includes the full conversation and employee profile.

Access Ops Manager reads your live IAM policy, routes for approval where policy requires it, and provisions whatever fits.

25+ languages out of the box. Your team in Manila gets the same service as your team in Munich.

Purpose-built AI platform for modern, enterprise IT teams

Zuora reimagines digital workplace experience and reduces ticket volume by 50%

Integrate your enterprise applications

Integrate with Okta, Slack, Workday, GitHub, Salesforce, Microsoft Entra and 100+ other apps. AI Coworkers take action across systems and don’t just surface info.