Are IT leaders only worried about IT infra and not about employee experience? Not exactly, EX is one of their key focus areas right now.

How is problem management different from incident management. And, do you need both these ITIL processes? Find out.

Our learnings for enterprise IT, product and engineering teams looking to develop B2B GenAI applications for their business.

Our top takeaways from Europe’s largest exhibition for ITSM professionals - the Service Desk & IT Support (SITS) Show 2024.

Nipun Soni, Chief Information Officer (CIO) of Picarro, shares the benefits of integrating IT, HR, finance, and legal functions in an organization.

A quick look at all the important features we built in March and April 2024 to help you level up your IT service management.