Atomicwork + Okta: Securing the Future of Agentic IT Service Management

At Atomicwork, our mission is simple: make enterprise IT smarter so businesses can move faster. We believe a key ingredient in this next era of service management is agentic AI; AI that doesn’t just answer questions based on dialogue flow but combines user and problem context with reasoning and action to deliver complete end-to-end resolution.

For AI to truly transform enterprise IT, it must be built on a foundation of trust and security. That’s why we’re excited to announce a new strategic investment round from Okta Ventures.  

The investment in Atomicwork underscores our shared belief that the future of IT lies in agentic service management - where AI and identity work together to make IT secure, seamless, and employee-centric.

"Identity is at the core of secure, modern enterprise infrastructure. Atomicwork is redefining how IT service management works in an AI-first world, and we’re excited to support their vision of bringing identity-driven automation and agentic AI to enterprises everywhere,” said Austin Arensberg, Senior Director at Okta Ventures.

Why Okta & Atomicwork go together

In enterprises, managing user onboarding and offboarding, and app permissions can be a full-time job for IT teams, as people come and go, and change responsibilities. Each one delays employees from doing their jobs, forces IT into repetitive manual work, and creates a growing backlog that undermines both productivity and security.

The impact is multifold:

• Employees lose hours waiting for the right access to apps and data they need to be productive. ‍
• IT teams lose focus on strategic initiatives, stuck in a loop of approvals, elaborate workflows for different scenarios, and manual provisioning. ‍
• ‍Organizations face security risks when access is not revoked promptly, leaving loopholes that can be exploited.

The Atomicwork–Okta partnership enables organizations to manage identities and access at scale - delivering the right access to the right people through agentic automation, while giving IT teams full visibility and governance.

For enterprise IT teams, this means:

• Personalized, instant support for users in the flow of work: Employees get access issues or password and MFA resets resolved directly in Slack, MS Teams, or the browser, without waiting in ticket queues, keeping them unblocked and saving IT hours of repetitive effort. ‍
• Simplified user lifecycle management: Automated onboarding and offboarding in a single integrated process. Okta powers application access and provisioning, while Atomicwork unifies approvals, hardware fulfillment, and HR steps into one seamless experience with user and group directories synced into Atomicwork. ‍
• Governed and auditable actions: Every step the Universal Agent, Atom, takes is auditable in the Atomicwork platform and backed by Okta’s identity controls, ensuring security, compliance, and full visibility.

Early adopters of Atomicwork have seen nearly a 60% drop in ticket volume for complex issues, resolution times reduced by over 80%, and employee satisfaction scores improve by more than 25%.

Looking ahead

This partnership is more than just an integration — it’s a shared commitment to identity-first, AI-powered service management. By securing Atom with Okta, we’re helping CIOs unlock the future of IT: fast, safe, and employee-centric.

You can learn more about the agentic IT future envisioned by Atomicwork and Okta at our first flagship user conference, FUSION’25. The event will underscore Atomicwork's mission to empower IT leaders not only with AI-native service management, but also with the peer networks and leadership insights needed to thrive in the age of agentic AI and enterprise transformation.

To be part of this exclusive gathering of CIOs and IT leaders, request an invitation at fusion.atomicwork.com.