We sat down with ITSM veteran Roy Atkinson to understand how organizations can augment AI within their workforce intelligently.

If you've been tracking asset lifecycles with an asset management tool, do you still need to maintain a CMDB? Read to find out.

Measuring the impact of changes in your IT environment is key to fine-tuning your IT change processes and minimizing disruptions.

Automate repetitive IT help desk tasks and reduce support agent workload with these easy-to-implement service desk automation ideas.

Following these best practices will help IT service desks at modern enterprises to pivot from a reactive firefighting stance to a proactive center of excellence.

A roundup of all the feature enhancements built in Atomicwork during the month of May to make IT service management modern.