The Atomicwork Blog

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Building Atomicwork

Atomicwork + Okta: Securing the Future of Agentic IT Service Management

How we're accelerating secure, context-rich IT support with Okta Ventures' strategic investment in Atomicwork.

It’s 2025. Why have you not hit reset on your ITSM?

Context engineering: The secret weapon of CIOs architecting the future of IT

Building Atomicwork

Introducing Atomicwork’s Universal Agent

Building Atomicwork

How Zuora reimagined their workplace experience and cut ticket volume by over 50%

Building Atomicwork

A new chapter for Atomicwork: $25M+ Series A to empower enterprise IT teams with agentic AI

How IT can leverage AI for incident management

The integration of AI in incident management is not just about enhancing efficiency but also about revolutionizing user experience.

Tickets are dead: What's the future of IT support?

Moving past traditional ticketing, what does the future hold for IT support?

Focusing on vanity IT support metrics? Here's what you should be measuring.

Here are the top IT service desk and support metrics IT leaders can use to understand their teams’ performance.

We just published the ‘State of AI in IT’ report for IT leaders to plan their 2024 strategy

We released the 'State of AI in IT' report with insights from 1000 IT professionals and end users, with a particular focus on North America.

Embracing the inevitable: How can IT be a facilitator and not the gatekeeper of AI

The future of work is undoubtedly AI-integrated, and proactive IT management is critical to navigating this future successfully.

Employee Experience

Announcing the Day1 community

Why we are launching a community for all things digital employee experience.

Okta Ventures invests in Atomicwork
for secure, agentic AI-powered IT support.