Success story Zuora cuts down ticket volume by over 50% with Atomicwork. Find out how-->
Product
Universal Agent
Resolve issues instantly with Voice and Vision AI
AI Knowledge Management
Deliver contextual answers with conversational AI
Modern service management
Agentic ITSM and ESM with built-in, adaptive intelligence
Agentic enterprise automations
Automate processes and workflows across teams
All features
Explore everything you can do with Atomicwork
Pricing
Maximise value with transparent, scalable plans
Platform
Agentic AI
AI Agents
Autonomous AI to streamline service delivery
AI Copilot
Help your enterprise service teams achieve more
AI Service Desk
Scale your enterprise support without scaling your IT team
AI Skills
Supercharge your enterprise IT automations with AI skills
Enterprise integrations
Microsoft Teams
Deflect support questions and automate services
Slack
Deliver faster enterprise support to your employees
Microsoft 365
Bring your MS apps together for integrated support
All Integrations
Integrate all of your enterprise applications
Enterprise automation
Automate processes and workflows across teams
Enterprise analytics
Get full visibility into your service operations.
Enterprise security
How we design a secure and compliant platform.
Solutions
Modern ITSM solution
IT Support
Scale your IT service delivery and operations with AI
Request Management
Effortlessly handle and fulfill all service desk requests
Incident Management
Smartly diagnose and resolve incidents faster
Change Management
Intelligently plan, track and implement changes
Asset Management
Seamlessly track and manage all assets
CMDB Software
Easily organize configuration data for smarter operations
Modern ESM solution
Agentic HR Support
Streamline employee support and deliver delight everyday
Employee Journeys
Support employee milestones with guided workflows
HR Service Delivery
Streamline HR support for a better employee experience
Employee Self Service
Empower employees to resolve their own needs
By industry
Financial Services
Transforming IT ops for Fintech & investment firms
Manufacturing
Reimagine service operations at manufacturing plants
Education
Deliver exceptional student and faculty
Healthcare
Streamline clinical IT operations for superior care
By usecase
Digital Workplace Experience
Seamless collaboration for modern teams
IT Workflow Automation
Eliminate manual work and improve productivity
IT Knowledge Management
Consolidate knowledge from multiple sources
ESM Platform
AI solution to deliver efficiency and autonomy
Automated Employee Onboarding
Automate the mundane and focus on the extraordinary
Customers
Resources
Blog
The #1 blog for AI in ITSM content
Atomic Conversations
A podcast for CIOs and IT leaders
Events
Learn from experts and discover industry trends
Newsroom
Read press releases, announcements and more
Press Kit
Access brand assets, company info, and media resources in one place.
Company
About
Learn more about Atomicwork’s team
Careers
Learn about our culture, benefits and open positions
Brand Partnerships
Drive ITSM innovation with us
Contact Us
Get in touch with the Atomicwork team
Leadership
Meet the team driving Atomicwork’s vision and innovation
Investor
Learn about the backers fueling our growth and mission
Sign in
Schedule a demo
Success story
Zuora cuts down ticket volume by over 50% with Atomicwork. Find out how-->
Product
Product
Universal Agent
Resolve issues instantly with Voice and Vision AI
NEW
AI Knowledge Management
Deliver contextual answers with conversational AI
Modern Service Management
Agentic ITSM and ESM with built-in, adaptive intelligence
Agentic Enterprise Automation
Automate processes and workflows across teams
All Features
Explore everything you can do with Atomicwork
Pricing
Explore which Atomicwork plan is the best for your organization
Introducing Universal Agent
Atomicwork's Universal Agent empowers enterprises to deliver real-time, proactive support with voice, vision, and context-aware intelligence in the flow of work.
Platform
Solutions
Agentic AI
Enterprise integrations
Agentic AI
AI Agents
Autonomous AI to streamline service delivery
AI Copilot
Help your enterprise service teams achieve more
AI Service Desk
Scale your enterprise support without scaling your IT team
AI Skills
Supercharge your enterprise IT automations with AI skills
Enterprise integrations
Microsoft Teams
Deflect support questions and automate services
Slack
Deliver faster enterprise support to your employees
Microsoft 365
Bring your MS apps together for integrated support
All Integrations
Integrate all of your enterprise applications
Enterprise automation
Enterprise analytics
Enterprise security
All features
All features
Introducing Atomicwork’s Universal Agent
Our Universal Agent empowers enterprises to deliver real-time, proactive support with voice, vision, and context-aware intelligence in the flow of work.
Solutions
Solutions
Modern ITSM solution
Modern ESM solution
By industry
By usecase
For IT teams
Agentic IT Support
Scale your IT service delivery and operations with AI
Request Management
Effortlessly handle and fulfill all service desk requests
Incident Management
Smartly diagnose and resolve incidents faster for better SLA
Change Management
Intelligently plan, track and implement changes
Modern ITAM
Seamlessly track and manage all assets with intelligence
Modern CMDB
Easily organize context and configuration data with AI
For HR Teams
Agentic HR Support
Streamline employee support and deliver delight everyday
Employee Journeys
Support employee milestones with guided workflows
HR Service Delivery
Streamline HR support for a better employee experience
AI Employee Support
Empower employees to resolve their own needs
Industry
Financial Services
Transforming IT ops for Fintech & investment firms
Manufacturing
Reimagine service operations at manufacturing plants
Education
Deliver exceptional student and faculty
Healthcare
Streamline clinical IT operations for superior care
Usecase
Digital Workplace Experience
Seamless collaboration for modern teams
IT Workflow Automation
Eliminate manual work and improve productivity
IT Knowledge Management
Consolidate knowledge from multiple sources
ESM Platform
AI solution to deliver efficiency and autonomy
Automated Employee Onboarding
Automate the mundane and focus on the extraordinary
All features
All features
All features
All features
Introducing Atomicwork’s Universal Agent
Our Universal Agent empowers enterprises to deliver real-time, proactive support with voice, vision, and context-aware intelligence in the flow of work.
Customers
Resources
Resources
Blog
The #1 blog for AI in ITSM content
Atomic Conversations
A podcast for CIOs and IT leaders
Press Kit
Access brand assets, company info, and media resources in one place.
Events
Learn from experts and discover industry trends
Newsroom
Read press releases, announcements and more
Introducing Atomicwork’s Universal Agent
Our Universal Agent empowers enterprises to deliver real-time, proactive support with voice, vision, and context-aware intelligence in the flow of work.
Company
Company
About
Learn more about Atomicwork’s team
Leadership
Meet the team driving Atomicwork’s vision
Investors
Learn about the backers fueling our growth
Contact Us
Get in touch with the Atomicwork team
Careers
Learn about our culture, benefits and open positions
Partners
Drive ITSM innovation with us
Introducing Atomicwork’s Universal Agent
Our Universal Agent empowers enterprises to deliver real-time, proactive support with voice, vision, and context-aware intelligence in the flow of work.
Schedule a demo

Responsible Security Disclosure Program

Last Updated: Nov 27, 2023

Table of contents

This is some text inside of a div block.
This is some text inside of a div block.

Program Details

Thank you for your interest in the Atomicwork Security Disclosure Program. We are grateful for your help in making our platform as secure as possible.

External security testing is an important part of the process and makes Atomicwork a safer platform. We are committed to working with researchers to verify, reproduce and respond to legitimate reported security vulnerabilities. You can submit a vulnerability withsecurity@atomicwork.com

‍

Response

Someone from our security team will be in contact with you via email, in the next few days to confirm that we have received your report. After the report has been reviewed, you will receive an email detailing our findings, as well as if your report is unique. We are constantly receiving reports, so it may take us a few days to review your case. Thank you for your patience in advance.

If a vulnerability is reported that affects a third-party, Atomicwork reserves the right to forward the details of the issue to that third party without informing the researcher. We will try to communicate throughout the process as best we can.

‍

Guidelines

When submitting a vulnerability, be sure to add any screenshots, URLs or code that are specifically applicable to the vulnerability, how it's used and most importantly, how to reproduce it. Please also include any step by step description of your findings.
‍

Responsible Disclosure Guidelines

We will investigate received reports and make every effort to correct vulnerabilities quickly. To encourage responsible reporting, we will not take legal action against you provided that you comply with the following Responsible Disclosure Guidelines and other rules of this program:

  • Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our services.
  • Do not modify or access data that does not belong to you.
  • In cases where potential data modification is possible, contact: security@atomicwork.com and we will work with you to reproduce the vulnerability in a safe environment.
    ‍

Exceptions - Issues outside the scope of this program

  • Broad security concepts without specific information pertaining to Atomicwork or our platform
  • Open redirects (through headers and parameters) / Lack of security speedbump when leaving the site
  • Internal IP address disclosure
  • Accessible Non-sensitive files and directories (e.g. README.TXT, CHANGES.TXT, robots.txt, .gitignore, etc)
  • Social engineering or phishing attacks
  • Self XSS
  • Text injection
  • Email spoofing (including SPF, DKIM, DMARC)
  • Fingerprinting/banner disclosure on common or public services
  • Clickjacking and issues only exploitable through clickjacking
  • CSRF issues that don't impact the integrity of an account (e.g. log in or out, contact forms and other publicly accessible forms)
  • Lack of rate limiting or other missing DOS protections
  • HTTPS mixed content scripts
  • Missing HTTP security headers
  • Denial of Service attacks
  • Lack of MFA
  • Use of a known-vulnerable component (exceptional cases, such as where you are able to provide proof of exploitation, may still be in scope)

‍

Submission

Click here to submit a vulnerability report

Platform
PricingIntegrationsSecurity and complianceHelp centerSign inReleaseStatusTrust Center
Company
AboutCareersCustomersNewsroomPartnersContactTerms of servicePrivacy policy
Product
Conversational AI assistantAI AgentsAI Assistant for agentsAI skillsAI workflowsIT asset managementIT incident managementIT request managementIT change managementView all features ->
Integrations
SlackMicrosoft appsMS TeamsAzure ADIntuneView all integrations ->
Solutions
Modern ITSM softwareESM PlatformIT workflow automationIT knowledge managementEmployee self-serviceAutomated employee  onboardingFor IT support teamsFor HR support teamsView all solutions ->
Compare
Atomicwork vs. ServiceNowAtomicwork vs. Jira Service ManagementAtomicwork vs. BMC
Industries
Financial servicesHealthcareEducationManufacturingView all industries ->
Customers
ZuoraCatalystAmmex
Resources
BlogPodcastWebinarsPress kit
Trending articles
State of AI in IT 2025A CIO's guide to understanding AI agentsSteering your 2025 technology strategyEnterprise workflow automation 101Getting started with AI in ITSMBuyer's guide to modern ITSM software
© Atomicwork Inc.