Cloud Ops Engineer
Keeps your cloud environment healthy.
Reports to
Maya Chen, VP Cloud InfrastructureWorkspace
Cloud Ops (IT)
Budget
$200/mo
Skills
Alert correlation
Cost optimizing
+4
Works in
Certified AI Coworker
The
Cloud Ops Engineer runs the investigation while you ship features.
The AI Coworker that correlates alerts, chases cost anomalies, and runs compliance checks across your cloud infrastructure so your engineers can focus on the roadmap.
Maya Chen, VP Cloud Infrastructure
Verified stack coverage
Full visibility across your cloud estate
01
Connect your stack
02
Diagnose the problem
03
Run the matching playbook
Full CLI and API
access across every
service
Compute, storage, cost, and identity in one pass
Cluster health before your platform team wakes up
Cross-check alert metrics against the source
Escalate only what the evidence supports
Quantify the savings, not just the flag
What it owns
Your platform team's newest engineer.
Think of the Cloud Ops Engineer as the engineer who takes the first look at everything, works out what’s wrong, and acts on it within the access given.
Correlates alerts before you open a dashboard.
Pulls health signals, logs, and platform status across your clouds to diagnose the degraded resource and recommend next steps.
Catches drift before the audit does.
Checks OS and image patch status against your policy. Flags what's behind, how far behind, and which resources are affected.
Checks recovery before you need it.
Checks backup jobs, recovery points, and lifecycle policies against your RTO/RPO targets.
Finds the spend you forgot about.
Surfaces underutilised instances, over-provisioned VMs, and idle databases, and quantifies the savings from your actual usage and pricing data.
Reads your VPC like a diagram.
Inspects security groups, route tables, NACLs, and load balancer configs for symptoms. Tells you what's open, what shouldn't be, and what changed.
Watches the cluster from the control plane.
Checks cluster health, node pool status, and add-on versions across EKS, ECS, and AKS, and routes pod-level issues to your team.
What it owns
Works the problem. You approve every change.
The Cloud Ops Engineer reads the signals, works out the best approach, and follows through within its operating principles.
From its TICKET LOG
Real usecases the Cloud Ops Engineer solves.
Every cloud environment has its own problems. See how the Cloud Ops Engineer pulls the signals, finds the root cause and routes the fix.
Azure
High-CPU alert on Azure VM
AWS Billing
40% MoM spend increase
Azure
DR readiness review
AWS
App can't reach database
High-CPU alert fires on a production Azure VM
On the PagerDuty alert, the Cloud Ops Engineer correlated Azure Monitor metrics with Azure SQL connection data and traced root cause to connection pool exhaustion starving the app layer.
cloud ops engineer
case 01 / 04
[ OUTCOME ]
Resolved without touching the instance.
Finance flags a 40% month-over-month AWS spend increase
Cloud Ops Engineer traced it to three dev GPU instances left running after training: 18 days idle, under 1% utilization. Termination approved by the engineering manager, then executed.
cloud ops engineer
case 03 / 04
[ OUTCOME ]
$11,200+ in idle compute, surfaced and routed.
DR readiness review before a planned Azure region failover test
3 of 12 critical VMs had no recovery points in 7 days; backup jobs were silently failing. Cloud Ops Engineer filed the VMs and logs as a failover-test blocker.
cloud ops engineer
case 04 / 04
[ OUTCOME ]
Unprotected VMs caught before the test, not during.
New service in a private subnet can’t connect to its RDS database
Checked the route tables, NACLs and security groups along the path. The database’s security group only allowed the old app subnet. Group ID and the exact rule sent for platform team's approval.
cloud ops engineer
case 02 / 04
[ OUTCOME ]
Launch unblocked with one rule change.
BENCH TESTED
Tested across real cloud environments before it reaches yours.
300+
scenarios tested
Multi-turn conversations
25
GRADERS PER SCENARIO
Scoring accuracy, scope, safety
3
CLOUD PLATFORMS
AWS, Azure, GCP, Hybrid
6+
DOMAINS COVERED
Incidents, Cost, Compliance, Network, Backup, K8s
Built-in oversight
Governed like the rest of your team.
Reporting manager
All escalations route through them. Adjust scope and permissions anytime.
Budget controls
Monthly spend cap with full cost-per-investigation visibility. Every dollar accounted for.
Audit trail
Every action logged with full context. See what it checked, found, and skipped.
Drift detection
Flags when behavior drifts from your rules. Patterns surface before they become problems.
EXPAND WITH AN AI WORKFORCE
MEET THE AI WORKFORCE
Specialist AI Coworkers on call.
When a problem goes beyond the cloud, the Cloud Ops Engineer passes it to the right specialist.
Explore our AI Coworkers
IT
Device Ops Engineer
Manages the MDM-enrolled device fleet for compliance policy, enrolment, and OS patching at scale.
IT
Network Ops Engineer
Diagnoses and resolves network connectivity issues — VPN, DNS, firewall rules, and LAN/WAN disruptions.
IT
Access Ops Manager
Handles application access provisioning, access reviews, and licence allocation across SaaS and internal apps.
Frequently asked questions
What does a certified Cloud Ops Engineer do?
A certified AI Cloud Ops Engineer is an AI Coworker trained and tested to investigate cloud infrastructure across AWS and Azure. It correlates alerts, identifies root causes, detects cost anomalies, checks compliance, and verifies backups. It validates findings across connected systems and recommends next steps, while your team approves every infrastructure change.
Which cloud platforms and tools does the Cloud Ops Engineer support?
The Cloud Ops Engineer supports AWS and Microsoft Azure, with integrations for Kubernetes, Datadog, PagerDuty, and AWS Trusted Advisor. It detects which cloud environments are connected and automatically follows the appropriate investigation playbook. Teams running both AWS and Azure can investigate issues across their hybrid cloud infrastructure.
Can the Cloud Ops Engineer make changes to my cloud environment?
No. It operates read-only by default. It will diagnose, recommend, and surface what needs to change, but any mutation (terminating an instance, changing a security group, applying a patch) goes through your approval workflow first.
Can a Cloud Ops Engineer detect and investigate cloud cost anomalies?
Yes. It analyzes cloud spending and resource utilization to detect cost anomalies, identify idle or overprovisioned resources, and quantify potential savings. It investigates the root cause and routes recommended actions for approval.
Can the Cloud Ops Engineer monitor Kubernetes clusters across EKS, AKS, and ECS?
The Cloud Ops Engineer monitors Kubernetes-related infrastructure across Amazon EKS, Azure AKS, and ECS. It checks cluster health, node pool status, and add-on versions to identify potential infrastructure issues. Its visibility focuses on the control plane rather than individual pod-level or deployment-level workloads. Issues requiring deeper application or workload investigation are routed to your platform engineering team.
How is the Cloud Ops Engineer governed?
The Cloud Ops Engineer reports to a manager you name, who receives its escalations and can adjust its scope and permissions. It works within a monthly spend cap, and every action is logged with what it checked, found and skipped.