A look back at 2025: The year Atomicwork came of age!

There are years where companies build, and there are years where companies learn. And then, there are years like this one where you do all of it at once and at full tilt. And somehow at the same timemanage to find your voice too.

I would be ignoring the elephant in the room if I didn’t call out how overwhelming the year was, and yet how fulfilling, and part of the reason I’m writing this is to reflect and thank everyone who contributed to the rather bumpy roller-coaster that was Atomicwork’s 2025.

The year we found our voice

We started the year with our Series A funding announcement. I had done most of the PR work before camping out in San Francisco to shoot a series of interview for our podcast. At the same time, I wastrying to field press questions to Vijay about our journey and ambitions.

When that got over, we launched our Universal Agent with live demos across our company, which showed off what our product could do, live on the big stage. The response was tremendous. So many of our prospects and customers wanted to use it immediately.  

Next, we brought together a bunch of senior IT leaders to help us validate our roadmap, forming our first CIO Advisory Board. All of which helped our brand. And that voice only grew stronger, through campaigns, reports, and real conversations.  

From our State of AI in IT report, to every episode of Atomic Conversations, we weren’t just saying things; we were building a brand brick by brick, episode by episode, with helpful reports and useful content.

The product got serious...and seriously good

And as we did all this, our product started to win so many hearts. We had gone from laying the groundwork in earlier quarters to shipping at a velocity that surprised us.  

But more than pace, it was our ambition that we really enjoyed. In fact, we thrived on it.  Atomicwork kept growing in a way that reflected the questions leaders were asking:

- For end-users: With Universal Agent, we made a statement that AI in ITSM shouldn’t be a gimmick. It should show up where work happens, speak the language of the end user, and remove friction.

- For service teams: With Universal Context, we gave structure to one of our hardest problems - intelligent orchestration of knowledge, assets, access, and intent. We rolled out intelligent agent assistance to give service teams real-time, in-context guidance. Our automations got more scalable with context flowing in and admin experience prioritized. And with agentic provisioning, we solvedaccess in a way that’s intuitive, intelligent, and deeply contextual.

- For organizations: We made it easier for service teams to get a comprehensive view of AI-deflected conversations, tickets handled by agents, and overall service desk performance. Integrations with partners like Okta, Microsoft, Lansweeper, and others helped bind these capabilities together into a unified, AI-native ITSM experience.

This was how we made good progress on the idea that service management could be anticipatory, personal, and beautifully simple. Our product and design teams shaped how AI felt in the hands of users and agents and that’s what we’ve been striving to do from the very beginning!

We built our own room for industry conversations: FUSION’25

And our highlight of the year: FUSION ‘25, our own conference in the Bay Area. This wasn’t just an event. It was a milestone moment for us.

We always wondered if a startup like ours could really pull off a room full of IT leaders, not with swag bags and booths, but with honesty and trust? The answer was FUSION. Over 100 CIOs and IT decision-makers came, talked, listened, and shared. They left wanting more. And that meant the world to us. We had built a community.

Sajeesh Sahadevan, our Field Marketing Lead, said it best: “We wanted to be the company that brought the community together.” And we did. We’ve always known our buyers are discerning. And we knew IT isn’t swayed by theatrics. They want clarity, credibility, and continuity.

So, we showed up consistently. At Ignite, at Support World, at MS Build. In CIO dinners we put together, in partner showcases, analyst calls. We told the same story, again and again and each time, we told it better.

From grit to growth

On the customer growth and revenue front, we moved from grit to real momentum. We closed our biggest quarter yet, expanding our presence in the US. We had customers choose us over category incumbents.

Some incredible customers we added to our roster this year include Abzena, Mary Ruth’s, Structure Therapeutics, and Tubescience, who joined us to build a more intelligent, effortless way to work. And we were proud to see our early adopter Zuora recognized as a Top 3 finalist at the 2025 Gartner Eye on Innovation Awards!  

Culture, not perks

While we were building and dreaming, we grew from 15 to 100 people. Our expansion was deliberate and careful, aimed at accelerating our momentum and vision. We hired the best fits in terms of culture and ambition.

We also flew out to Malaysia, together, to celebrate our 3-year journey and get a moment to wind down, but also to look forward and remind ourselves what we were building toward.  

What we carry forward

And so, we end 2025 with clarity and hunger. We know who we are. We know what we’re building. We know the kind of future we want to shape and the bar we have to keep raising.

We know it takes to lead the way to the future by building an ITSM platform that’s truly AI-native, not just AI-adjacent. And we know the work ahead: To lead a category that’s ready for change, and to keep doing the work because that’s what got us here.

We are incredibly hungry. And that hunger is our power.

To every Atom who built this, every customer who believed in us, every partner who joined hands: Thank you!

2025 changed us. And now we build what comes next. See you in 2026.